Customer Service

Travel Information Centre
Public transport routes and timetables, tel. 0100 111
Personal service (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm (0.98 euros/call + local network charge).
24h talking timetable, departure times from termini (0.49 euros/call + local network charge)

Travel Card Assistance tel. (09) 4766 4000  Mon-Fri 7am-7pm, Sat-Sun 9am-5pm

HSL’s service points
Rautatientori (Central Railway Station) Metro Station.
Open Mon-Thu 7.30am-7pm, Fri and on eves of public holidays 7.30am-5pm, Sat 10am-5pm
Itäkeskus Metro Station. 
Open Mon-Fri 10am-5.15pm

Penalty fares office
is located on the top floor of Pasila railway station. Customer service tel. (09) 476 64111 (Mon-Fri 9am-1pm). The office is open Mon-Fri 8.30am-4pm. 

Groups and companies
Street address: Opastinsilta 6A, Itä-Pasila
Postal address: POB 104, 00077 HSL
Switchboard (09) 4766 4444
yritysmyynti@hsl.fi
Open Mon - Fri 8.30am - 3pm.

HSL's postal and street addresses, registry
Helsinki Region Transport
Street address: Opastinsilta 6 A, Itä-Pasila, Helsinki
Postal address: PO BOX 100, 00077 HSL 
Switchboard (09) 4766 4444
Email: hsl@hsl.fi  (registry)
Office hours: Mon-Fri 8.30am-4pm.