Customer Service

HSL Customer Service
tel. 09 4766 4000 (lnc)
Mon-Fri 7am-7-pm, Sat-Sun 9am-5pm

• Public transport routes and timetables 
• Travel Card assistance
• Questions about public transport planning

HSL’s service points
Rautatientori (Central Railway Station) Metro Station. Map
Open Mon-Thu 7.30am-7pm, Fri and on eves of public holidays 7.30am-5pm, Sat 10am-5pm

Itäkeskus Metro Station
Open Mon-Fri 10am-5.15pm

Penalty Fares Office
Elielinaukio 3
Central Railway Station, 3rd floor (access from the arcade)
Open Mon – Fri 8.30am – 4pm
Penalty fares, tel. 09 476 64111 (9am-1pm)
Collection and enforcement of payments as well as loan arrangements, tel. 09 476 64200 (9am-1pm)
Map

Groups and companies
Street address: Opastinsilta 6A, Itä-Pasila
Postal address: PO Box 104, 00077 HSL
Switchboard (09) 4766 4444
yritysmyynti@hsl.fi
Open Mon - Fri 8.30am - 4pm.

HSL's postal and street addresses, registry
Helsinki Region Transport
Street address: Opastinsilta 6 A, Itä-Pasila, Helsinki
Postal address: PO BOX 100, 00077 HSL 
Switchboard (09) 4766 4444
Email: hsl@hsl.fi  (registry)
Office hours: Mon-Fri 8.30am-4pm.

Lost property

If you have lost property on a bus, tram, Metro, commuter train or Suomenlinna ferry, contact Suomen löytötavarapalvelu. You can contact the office by phone or fax or by filling in an inquiry from online. The office charges a fee for the lost and found items.

Suomen löytötavarapalvelu

Street address: Mäkelänkatu 56, 00510 Helsinki
www.loytotavara.net
Mon-Fri 10am–6pm and Saturday 10am–2pm
tel. 0600 41006 (1.97 euros/min+lnc)
fax 0600 14108 (1.97 euros/fax)

If you have lost property on buses operated by Pohjolan Liikenne or by Nobina or at Kamppi bus station, contact
Suomen löytötavarapiste,
tel. 0600 04441 (1.67 euros/min + lnc),
Narinkka 3, Kamppi, Helsinki

If you have lost property on a U line bus, contact the bus company in question.