Period ticket and value refunds
Travel Card enquiries and refunds are dealt with at Travel Card service points. Complaints are also dealt with at service points. Customers who have an enquiry must present a proof of identity.
Claim for refund and/or complaint must be made within two months from the date the defect is discovered or the reason for a refund arises. Possible refunds will be paid in compliance with the provisions given on consumer protection. Refund is paid only for personal Travel Cards and multi-user Travel Cards with the owner’s personal data.
Detailed instructions for season ticket and value refunds are provided in the General Travel Conditions.
Disruptions to transport services, for example a service not running or being delayed or ahead of time, do not entitle customers to refunds.