New HSL card
You can replace your Travel Card with an HSL card free of charge at HSL’s services points, municipal service points, R-kiosks and other kiosks where you can top up your Travel Card, at Citymarket stores, several K-market, S-market and Alepa grocery stores, Prisma stores and Stockmann department stores. Your old card will be automatically replaced with a new HSL card the next time you top up your card. Any value and season ticket remaining on your old card is transferred to your new card. Old cards are replaced free of charge until the introduction of the new fare zones in spring 2019. After that, you can change your old card to a new one only at HSL and municipal service points for a processing fee of 6 euros.
You do not need to replace your card in person; another person can do it for you without authorization. For example, one family member can get new cards for all the family.
There are no changes to the use of the Travel Card. The new blue cards are used in the same way as the old green ones.
Old Travel Cards cannot be topped up at ticket machines after 7 January 2019. If you usually top up your card at a ticket machine, you must visit an HSL sales point to replace your card with a new one at the latest on this date.
Both the old and new cards can be used for travel until the switch to the zone model. After that, the old cards will no longer work.
Create an HSL account
Make the most out your card and create an HSL account. If you already have an account, log in and check your information (prize draw rules). In the future, the HSL account will allow you to top up your card online and it provides access to other useful services. For example, you can subscribe to receive bulletins, news and disruption alerts of the routes you use to your email, enter prize draws and redeem customer benefits online.
All those who create an HSL account and check their information, are entered into a prize draw for HSL gift vouchers . We are raffling five HSL gift vouchers worth 200 euros each month until the end of 2018. The sooner you change your card and create an HSL account, the more entries into the prize draws!
Travel Card, mobile app or both?
You don’t necessarily need a Travel Card anymore: download the new HSL app and switch from Travel Card to mobile. If you want to use a Travel Card along with the mobile app, swap your old card for a new HSL card.
The app allows you to buy adult and child single tickets, day tickets and 30-day tickets for adults. It also includes the Journey Planner and news tailored specifically for you.
The Journey Planner finds you the best route and knows what ticket you need for your journey. Pay your ticket quickly with a Visa or MasterCard attached to the app or by mobile. The tickets cost the same as tickets bought with a Travel Card.
Please ensure that you have your ticket on your phone before you board a vehicle or enter the Metro payment area, i.e. before you get on the escalator after having passed the Travel Card readers. If you order or receive your ticket when already onboard a vehicle or in the Metro payment area, you may be issued a penalty fare.
NB! The Travel Card ticket system and HSL app are separate systems. Any value or season ticket remaining on a Travel Card cannot be transferred to the app.
Download the HSL app: