Switch from Travel Card to mobile or replace your Travel Card with the new HSL card.

All current Travel Cards have to be replaced with the new HSL cards before HSL introduces the new zone model in spring 2019. After that, the old green Travel Cards will no longer be valid for travel. Switch from Travel Card to mobile now or replace your Travel Card with the new HSL card.

New HSL card

You can replace your Travel Card with an HSL card free of charge at HSL’s services points, municipal service points, R-kiosks and other kiosks where you can top up your Travel Card, at Citymarket stores, several K-market, S-market and Alepa grocery stores, Prisma stores and Stockmann department stores. Your old card will be automatically replaced with a new HSL card the next time you top up your card. Any value and season ticket remaining on your old card is transferred to your new card. Old cards are replaced free of charge until the introduction of the new fare zones in spring 2019. After that, you can change your old card to a new one only at HSL and municipal service points for a processing fee of 6 euros.

Find the closest sales point

You do not need to replace your card in person; another person can do it for you without authorization. For example, one family member can get new cards for all the family.

There are no changes to the use of the Travel Card. The new blue cards are used in the same way as the old green ones.

Old Travel Cards cannot be topped up at ticket machines after 7 January 2019. If you usually top up your card at a ticket machine, you must visit an HSL sales point to replace your card with a new one at the latest on this date.

Both the old and new cards can be used for travel until the switch to the zone model. After that, the old cards will no longer work.

Frequently asked questions

Create an HSL account

Make the most out your card and create an HSL account. If you already have an account, log in and check your information (prize draw rules). In the future, the HSL account will allow you to top up your card online and it provides access to other useful services. For example, you can subscribe to receive bulletins, news and disruption alerts of the routes you use to your email, enter prize draws and redeem customer benefits online.

Win!

All those who create an HSL account and check their information, are entered into a prize draw for HSL gift vouchers . We are raffling five HSL gift vouchers worth 200 euros each month until the end of 2018. The sooner you change your card and create an HSL account, the more entries into the prize draws!

Create an HSL account

Read more about the HSL account

HSL Customer Register Privacy Statement

Go mobile

Travel Card, mobile app or both?

You don’t necessarily need a Travel Card anymore: download the new HSL app and switch from Travel Card to mobile. If you want to use a Travel Card along with the mobile app, swap your old card for a new HSL card.

 The app allows you to buy adult and child single tickets, day tickets and 30-day tickets for adults. It also includes the Journey Planner and news tailored specifically for you.

The Journey Planner finds you the best route and knows what ticket you need for your journey. Pay your ticket quickly with a Visa or MasterCard attached to the app or by mobile. The tickets cost the same as tickets bought with a Travel Card.

Please ensure that you have your ticket on your phone before you board a vehicle or enter the Metro payment area, i.e. before you get on the escalator after having passed the Travel Card readers. If you order or receive your ticket when already onboard a vehicle or in the Metro payment area, you may be issued a penalty fare.

NB! The Travel Card ticket system and HSL app are separate systems. Any value or season ticket remaining on a Travel Card cannot be transferred to the app.

Download the HSL app:

  

 

Frequently asked questions

When does the replacement of cards begin?

Cards can be changed at all service points in the HSL area municipalities from Tuesday 23 October and in other HSL retail sales points from Thursday 25 October.  

Cards can be changed free of charge until HSL introduces the new zone model for ticket pricing at all Travel Card sales and service points. From then on, a fee will be charged for the change. You have several months to change your card but we advise you to do it by the end of this year because when the new zone model for ticket pricing is introduced in the HSL area, the old cards will no longer work.

Instead of replacing your Travel Card with an HSL card, you can switch to mobile tickets. Mobile tickets can be purchased on the HSL app. More information about the HSL app is available at www.hsl.fi/en/app.

How does it work?

Cards can be changed at all Travel Card sales and service points. You can change your card when you go to top it up.

Any season tickets and value on the old card are transferred to the new HSL card. Likewise, all other information on the old card, for example, a discount entitlement, is transferred to the new card. The sales or service point takes the old card, it is deactivated, put into a security container and securely destroyed.

Once you have changed your card, we advise you to create an HSL account at hsl.fi. In the future, the HSL account will allow you to top up your card online and provides access to other useful services. For example, you can subscribe to receive bulletins, news and disruption alerts of the routes you use to your email.  When you create the account, you will be entered into a prize draw. HSL is raffling five gift vouchers worth 200 euros each month until the end of the year.

NB! If you change your card at an HSL service point or a municipal service point on 2–3 October, when cards are not yet changed at other HSL sales points, you will not be able to top up the new HSL card at retail sales points during those two days. HSL cards can be topped up at retail sales points from Thursday 4 October.

Does the replacement of card cost something?

You can replace your card free of charge until HSL introduces the new zone model for ticket pricing. From then on, the card can only be changed at HSL's own service points or municipal service points, and a €6 processing fee will be charged for the change.

Where can I replace my card?

• At all HSL’s own service points

• At municipal service points

•  At R-kiosks in the HSL area as well as at other R-kiosks listed in HSL’s sales point search.

(In addition to the kiosks in the HSL area, kiosks in e.g. Lohja, Nurmijärvi, Porvoo, Lahti, Turku and Tampere.) The sales point search is available at: https://www.hsl.fi/en/tickets-and-fares/sales-points.

• At Stockmann department stores, K-Citymarket stores and Prisma stores in the HSL area

• At S-market and K-market grocery stores, K-Supermarket grocery stores, Alepa grocery stores and smaller kiosks listed in the sales point search

NB! Cards are not replaced at hotel receptions and passenger ferry information desks, although they are listed in the sales point search as single ticket or day ticket sales points.

Do I need an ID document to change my card? Can anyone change a personal card on behalf of another person? Can I change the cards of all family members at the same time?

No ID document or authorization is needed for the card replacement. You can change as many cards as you wish at a time.

If I have both a personal and multi-user card, can I replace both of them with new cards at the same time?

Yes, you can.

How do the Travel Card and HSL card differ from each other? Do the new cards work in the same way as the old cards?

The new HSL cards work in exactly the same way as the former Travel Cards. The new cards are topped up and used in the same way as the old cards. The HSL card looks different to the current Travel Car. It is blue in color and has a new design based on pictograms of different vehicles.

As the HSL card is the same size as the old Travel Card, you can still use the old card holder. Because many customers have card holders that are still in good shape, new card holders are not given free of charge along with the new card. If you want a new card holder, they are available in different colors at HSL and municipal service points. The holders cost one euro.

Why are the Travel Cards replaced?

The cards must be changed before the introduction of the new zone model, because the existing cards have no space for the zone model data and the existing cards are unable to read the new tariff. The HSL card will also enable new services, such as online top up of cards.

In addition, the information security of the cards will improve. The HSL cards are more difficult to copy and counterfeit and it is more difficult to modify the card contents.

Some customers are still using Travel Cards issued nearly ten years ago when the cards were last replaced. There have not been significant technical issues with the old cards but it is reasonable to replace them to avoid problems.

Until when can I top up and use my old Travel Card?

Old Travel Cards cannot be topped up at Travel Card sales and service points once the card replacement begins.

Old and new cards will be used in parallel until HSL introduces the new zone model for ticket pricing. After that, the old cards will no longer work.

The old cards can be topped up at HSL’s ticket machines until 7 January 2019. So if you usually top up your card at a ticket machine, you have to visit a sales or service point to replace your old card at the latest by the end of October.

Do the ticket prices change? Are new ticket types introduced or some of the current ones abolished?

There will be no changes to ticket prices and ticket types. However, the replacement of Travel Cards is a step towards the new zone model, which will fundamentally change the ticket pricing principles. The new zone model is set to be introduced in early 2019.

There will be some changes to customer groups:

  • Customer groups ‘Front veteran’ and ‘Disabled war veteran’ will be merged into one group, ‘Veteran’.
  • The travel area of free tickets of residents of Helsinki, Espoo, Kauniainen and Vantaa will be expanded so that is covers the whole HSL area (Extended region 3). Customers must visit a service point to update their cards.

I have an employer-subsidized Travel Card, how do I change it?

Employer-subsidized Travel Cards have to be replaced with HSL cards at a sales or service point in the same way as all other cards. As employer-subsidized commuter tickets are currently not available on the mobile app, users of these tickets need an HSL card also in the future. 

How are discount Travel Cards (e.g. front veterans, visually impaired or disabled people) replaced?

Discount group ticket holders or their representatives must visit a sales or service point to change their cards.    

Do schoolchild passes issued by municipalities have to be replaced?

Yes, schoolchild passes must be replaced with HSL cards. The passes can be replaced free of charge at any Travel Card sales or service point.

Can the new HSL cards be topped up online?

Online top up of HSL cards will become available after the introduction of the zone model.

I use my Travel Card for using city bikes, will the city bike service work with the new HSL card?

Not automatically. You must request a new cyclist ID on your personal city bike page and then replace the ID with your new HSL card at a city bike station. For detailed instructions, see https://kaupunkipyorat.hsl.fi/en/how-it-works. In other words, you can pick up a bike from a bike station either with your cyclist ID or your HSL card. The city bikes cannot be used with a mobile ticket. 

Is an HSL card needed for Park & Ride?

You need the card for parking facilities with a fee, because the HSL mobile ticket cannot be used to pay for Park & Ride at the moment. To pay a parking fee, you need to validate your season or value ticket at the card reader first. Then you can buy a parking ticket at the machine.

My old Travel Card is damaged and does not work, what should I do?

If the damage is your own fault, you must buy a new HSL card at an HSL service point or municipal service point. Any season ticket/value remaining on the old card can be transferred to the new HSL card for a processing fee. If the damage is not your fault, you will get a new HSL card at a service point free of charge.

How do I get a new card if my card is lost or cancelled?

You can buy a new personal or multi-user card for five euros at any service point. Any value or season tickets left on a lost card with your personal data can be transferred to a new card for a processing fee of six euros. You need to prove your identity for the transfer.

If you have with you your cancelled Travel Card, the service point will check that the card has actually been cancelled. If it has been cancelled, you cannot replace the card at an R-kiosk or other sales point; you have to visit an HSL service point or municipal service point to replace the card.

At the service point, any value or season tickets left on a lost card with your personal data can be transferred to a new card for a processing fee of six euros. You need to prove your identity for the transfer.

How do I check my Travel Card information?

You can check the value balance on your card at a card reader, ticket machine or at a Travel Card sales or service point.

In the future, you can also check the information online in the HSL card service. If you strongly authenticate using your online banking credentials, you can view your card use history, i.e. loadings and ticket purchases. In addition, you can see your customer group, home municipality and other information stored on the card. If you authenticate with you Travel Card number, you can see the season ticket and value balance on your card.

How does HSL process my personal data?

You can read about the processing of personal data collected by HSL at hsl.fi/privacy. For more information about Travel Card information security, see HSL’s General Travel Conditions.

If I want to use only the mobile season ticket, can I transfer the season ticket or value on my Travel Card to the mobile app?

No, you can’t. The transfer is not possible because the card and mobile ticket are separate systems.

What type of waste are the old Travel Cards?

The Travel Cards comply with the EU RoHS Directive that restricts the use of hazardous substances in electrical and electronic equipment. The cards are made of PET plastic, with a metal chip and antenna inside. Because it is difficult to separate the metal and plastic components, the old cards will be first crushed and then burnt in an energy from waste facility.