City Bike System Terms of Use

1. General

This agreement sets outs the terms of use (hereinafter ‘Terms of Use’) on which the user may use the Helsinki city bike system (hereinafter also ‘Service’). The Service is provided by Helsinki City Transport - Public Utility (hereinafter ‘HKL’ and ‘Service Provider’).

These terms and conditions shall apply to all contents of the Service, unless otherwise indicated or agreed in some respect.

Any person wishing to use the Service (hereinafter ‘User’) must accept these Terms of Use as binding.

A Service User can be anyone of 15 years and over who has registered as a Service User and accepted the valid Terms of Use. In order to use the Service, the User must agree to the Terms of Use. The User may be denied the right to use the Service as specified in the Terms of Use. 

2. Registration, personal details and use of the Service

In order to be able to use the Service, a person shall register as a User of the Service on the Service website or on a payment terminal at a bike station and pay the selected season pass. The payment terminals at bike stations can only be used to register as a short-term User. On the Service website, customers can register as Users for the whole season.

Upon registration, the User shall provide the data required for the use of the Service. The Service Provider shall have the right to process the User's personal data in accordance with the Personal Data Act (523/1999) and other relevant legislation, and in ways described in detail in the description of the file of the Service.

The information provided by the User can be used for statistics to monitor the use of the Service and to improve it. The Service Provider may use the User's contact details to contact the User.

The Service Provider may use the User’s contact details for direct marketing or communications only with the express consent of the User.

Once the Service Provider has approved the User’s registration as a User of the Service, the User shall be granted the right to use the Service according to the Terms of Use.

The User can log in to the Service either with an HSL Travel Card or the seven-digit cyclist ID received upon the registration. In addition, the User needs a PIN code that they can select at registration and change as necessary.

The User shall be responsible for all use of the Service occurring with their credentials, and for any costs or fees incurred from this. The costs and fees incurred as a result of the use of the Service shall be charged to the debit or credit card provided by the User.

The membership of a User registered for the whole season shall be automatically renewed for the next season unless expressly denied by the User.  At the turn of the season, the User shall be sent an email notifying them that the fee for the next season shall be charged unless the User expressly denies this.

If the User forgets their credentials or loses the Travel Card used for authentication, the User can request new credentials from the customer service of the Service.

The User can view and edit their information on the Service website or by contacting the Service Provider’s customer service.

A registered User who has paid a day pass can borrow a maximum of four city bikes at a time. The User shall be responsible for all of the bikes until their return. A User who has selected a longer term pass can borrow a maximum of one city bike at a time.

The User can cancel their registration as a User of the Service by notifying the Service Provider on the Service website. However, the fees previously paid by the User shall not be refunded afterwards.

3.  Availability and content of the Service

The city bike system is available annually from the beginning of May to the end of October. The website is available year-round. On the website, Users can view and edit their information. One or several city bike stations may be closed due to exceptional circumstances. In addition, free city bikes or empty docks to return bikes are not necessarily always available at the city bike stations. The Service Provider shall not be liable, for example, for the above-mentioned or other shortcomings in the Service.

The Service Provider shall develop the Service and it shall have the right to alter the Service and its contents as part of its ordinary operations in the manner and at the times it sees fit.

4. Customer service

The User can get more information and help in using the Service on the Service website or from Citybike Finland Oy customer service, whose contact details are available on the Service website and at the bike stations. 

5. Fees

The fees (including compensation fees) and information on how they are determined are available on the Service website (hsl.fi/citybikes). The current Service fees are listed on the website. The Service Provider may change the fees at 30 days notice, as necessary. 

6. Obligations and liabilities of the User

The User shall agree to use the Service in accordance with these terms and conditions and to pay the current fees specified by the Service Provider.

The User shall agree to use the Service appropriately, for the purpose and in the environment in which it is intended to be used. The User must be aware of the valid Terms of Use.

The User shall take effort to prevent vandalism and theft of the city bike at their disposal and to exercise special caution in using a city bike.

The User shall inspect the condition of a city bike each time picking up a bike and during the ride, the User shall be responsible for ensuring that the city bike is safe and roadworthy. The User shall not be liable for a city bike being damaged if the User exercises normal caution in using the city bike.

The User shall be liable for inspecting the condition and safety of a city bike before starting the ride. When picking up a city bike, the following issues shall be checked:

  • The saddle and pedals are firmly in place
  • The brakes, bell and lights are working
  • The frame and tires are undamaged

If the city bike is not roadworthy, the User must return it to the bike station. The User shall immediately report a damaged city bike to the Service Provider.

The User shall be responsible for the city bike at their disposal until it has been successfully returned to a bike station. The User shall be responsible for ensuring that the bike is returned to a bike station so that the data system confirms the return of the bike.

The User shall follow the current traffic rules.

If the User is observed to use a city bike in breach of these Terms of Use, the User shall agree to return the city bike to a bike station or, if requested, to the Service Provider.

If a city bike is involved in an accident or is damaged for another reason or is stolen, the User shall agree to notify the Service Provider thereof within two (2) hours and, if necessary, to file a report of an offense to the police within two (2) days. A copy of the report of an offense shall be delivered to the Service Provider.

The User shall be liable for any damage caused to a city bike deliberately or by gross negligence during the time of use until the city bike is returned to a bike station. The User shall be liable for any damages, even if caused by a third party. The User may be exempted from the liability for damages if they file a report of an offense to the police within two (2) days and deliver a copy of the report to the Service Provider.

If a city bike is not returned to a bike station or to the Service Provider within 24 hours, the city bike shall be considered as lost and a compensation fee of 400 euros shall be charged to the User. No compensation fee shall be charged if the User has exercised caution in using the Service and has reported the theft of the city bike to the Service Provider’s customer service at the latest within two (2) hours of the termination of the maximum time of use. In addition, the User must file a report of an offense to the police within two (2) days and deliver a copy of the report to the Service Provider.

7. Other rights and limitation of the liability of the Service Provider

The Service Provider shall not be liable for any damage caused with the city bikes.

The Service Provider shall reserve the right to prevent the User from accessing the Service and/or to immediately prohibit the User from using the Service in case the User breaches the obligations set out in the Terms of Use.

The Service Provider and its representatives shall have the right to inspect at any time whether the User has registered for the system and paid the fees required.

The Service Provider shall not be responsible for the condition of a city bike during the ride after the User has left a bike station. The User shall be responsible for inspecting the condition and safety of a city bike before starting the ride.

The Service Provider shall not guarantee error-free or uninterrupted operation of the Service. The Service Provider shall not be liable for disruptions to the Service or other problems and errors, or for any damages incurred. In addition, the Service Provider shall not be liable for errors and damages caused by a third party.

The Service Provider shall be liable to the User only for direct damages caused by a deliberate or grossly negligent breach of the Terms of Use.

8. Applicable law, settling of disputes and changing the Terms of Use

These Terms of Use and the Service shall be governed by Finnish law. Any disputes related to the use of the Service shall be settled primarily through negotiations between the parties. Disputes not settled by negotiation shall be settled in the Helsinki District Court.

The Service Provider shall have the right to amend these Terms of Use by giving 30 days notice on the Service Provider’s website.