Frequently asked questions about Vantaa city bikes
The Vantaa system is not compatible with the system in Helsinki and Espoo and you cannot mix bikes from the two systems. These instructions concern Vantaa city bikes.
Frequently asked questions about Vantaa city bikes
Where can I register as a city bike user?
Register at hsl.fi/citybikes to buy a season, daily or weekly pass. If you want to use your HSL card to pick up a bike at a bike station, enter your card number.
You can also use the CityBike Vantaa app if you want to pay for short time use of a bike per minute.
The Vantaa system is not compatible with the system in Helsinki and Espoo and you cannot mix bikes from the two systems.
How do I register?
More information is available on Instructions.
How the payment goes?
When you purchase a city bike pass (a day, week or whole season) it will immediately be charged from the payment card you have attached to your city bike account. Overage fees will be charged when you ride a city bike continuously for over 60 minutes and delay fees when you use a city bike for over 5 hours.
Valid payment methods are Visa, Mastercard ja UnionPay.
Is there an age limit?
You must be at least 15 years old to use city bikes.
I’ve registered – how can I start riding a city bike?
Go to the bike station with available bikes. Unlock a bike by showing your HSL card to the card reader on the lock above the rear wheel. If you use the CityBike Vantaa app, open the app and scan the QR code on the lock. Lift up the locking bolt and insert it in the hole above the lock for the duration of your ride.
How do I link my HSL card to my city bike account?
To be able to use city bikes with your HSL card, first register yourself at the hsl.fi/citybikes and give the HSL card number which you find behind the card. You can also link your HSL card to your user account later at your own city bike page. When you go to the bike station, unlock a bike by showing your HSL card to the card reader on the lock above the rear wheel.
Do I need to use the CityBike Vantaa app?
If you want to pay per minute it is possible only on the CityBike Vantaa app. The price is 1 euro/initial charge + 0.10 euro/minute. Even then the maximum ride time is 5 hours and you will be charged 80 euros if you exceed it.
You will need the app also if you want to take a break during your trip and lock the bike temporarily. Insert the locking bolt between the spokes. After that select “Break” on the app. You can unlock the bike by selecting “End break” on the app and scan the QR code on the lock. Please note that you will be charged also during the break.
You can use also the CityBike Vantaa app to access a bike even if you have linked your HSL card to your city bike account.
How long can I use the bike?
You can use city bikes continuously for 60 minutes. After that, €1 will be charged for each concurrent 60 minutes.
The maximum allowed time for a single bike trip is five hours. If you exceed five hours, you’ll be charged €4 for the use of the bike and a €80 delay fee.
Where can I bike?
The Vantaa city bikes should be used only in Vantaa.
Please only use the bikes in areas intended for bicycles, like bike paths and streets. You must walk the bike on sidewalks.
More information about the traffic rules: Information about cycling (Traficom)
Do I have to wear a helmet when riding a city bike?
When you ride a city bike, you must follow traffic rules. According to the Finnish Road Traffic Act, wearing a helmet is recommended.
Can I use city bikes during the coronavirus epidemic?
The city bike service offers a good transport option also during the coronavirus epidemic. To make using the service safe for everyone, please practice good hand hygiene: wash or sanitize your hands before and after your ride and wear gloves. According to the Finnish Institute for Health and Welfare (THL), the virus mainly spreads through respiratory droplets and through close contact. Read more about the coronavirus on the THL website.
Can I lock the bike in a location other than a bike station, if I want to go to, for example, shopping?
If you use CityBike Vantaa app and want to take a break, you can lock the bike temporarily. Insert the locking bolt between the spokes. After that select “Break” on the app. You can unlock the bike by selecting “End break” on the app and scan the QR code on the lock. Please note that you will be charged for your journey also during the break.
How do I return a bike to the station?
Return the bike to any city bike station in Vantaa. Wrap the cable around the dock or around another bike and slide the locking bolt into the lock between the wheel spokes of the bike you are returning. A beep signals that the bike is securely docked.
If you are using the CityBike Vantaa app, select “End ride” on the app. You get a confirmation that your ride has ended through the app.
If you are using the HSL card, you can confirm your ride has ended correctly by checking your ride history on your personal city bike page.
If you come to a bike station and there is a bike returned next to the station, you can pick up the bike in the same way as a bike locked to a rack.
Who can I contact if I have problems?
If you experience problems, contact the City Bike Customer Service, tel. +358 9 425 788 15 (Mon–Fri 7AM–7PM, Sat–Sun 9AM–5PM) or by email at firstname.lastname@example.org.
What should I do if I notice that the bike I have chosen is broken?
Put the bike back in the rack. You can also contact the City Bike Customer Service or give feedback on the city bike page. The city bike maintenance staff keep track of the condition of all the bikes and repair or replace them as needed. Riding a broken bike is not permitted.
What if the bike is stolen?
If you have taken proper care of the bike and it is nevertheless stolen from you, contact Customer Service at once. Additionally, file a report with the police within 48 hours and submit a copy of the report to our customer service. If this happens, we will not demand compensation for the bike.
What should I do if I have an accident when using a city bike?
Act as you normally would in case of a traffic accident. After that, contact the City Bike Customer Service.
I have used my HSL Card to get access to the city bikes, and now I have lost the card. How can I pick up a bike?
Download the CityBike Vantaa app. You are able to sign on the app with your email and app password which was created for you when you registrated. Go to an available bike, open the app and scan the QR code on the lock on the rear wheel to unlock the bike.
I can’t remember my password for the CityBike Vantaa app, how can I get a new one?
You can set a new password via CityBike Vantaa app. If you have any problem, please contact the City Bike Customer Service.
I forgot something in the bike basket or at a bike station. Where can I ask about lost property?
Please contact Suomen löytötavarapiste (lost property office). The office is located in the Kamppi Center at Narinkka, 3, Helsinki. It is open Mon-Fri 9am-9pm, Sat 9am-6pm and Sun 12noon-6pm. You can also contact the office by phone on 0600 04401 (€1.99/min + standard call rate, waiting time is free of charge) during the times stated above, or online at http://katoamisilmoitus.htp-palvelut.com/ (online service in Finnish only, cost €5). If you have lost your Travel Card, please contact an HSL service point.
What is a city bike?
City bikes are shared bicycles available to everyone in Vantaa. For a city bike user, a bicycle is always close by, and it’s easy to get around and exercise while doing so!
You can purchase access to city bikes for a day, week or the entire cycling season. All passes include an unlimited number of 60-minute bike rides. For a small extra fee, you can use the bike for longer, five hours at most. After use, the bike is returned to a bike station.
You can register as a city bike user on the HSL city bikes webpage when you want to buy a pass for the whole season, week or day. You can register also on CityBike Vantaa app if you want to buy a pass for day or week or pay as you go, which is charge per minute.
How many city bikes and bike stations are there?
There are 1,000 bikes and 100 bike stations in Vantaa.
Who’s responsible for the city bike system?
City of Vantaa is responsible for the city bike system. The system is administered by CityBike Vantaa. HSL is responsible for marketing, the HSL.fi city bikes online service and for the city bikes as part of the Journey Planner (Reittiopas). Ad space is sold by Clear Channel and the main partner of the city bike service is HOK Elanto.
Who pays for the city bike system?
Vantaa and the operator CityBike Vantaa pay for the system. Costs are met by advertising, sponsoring and usage fees.
Who manufactures the city bikes?
The city bikes are made by Oyama Bicycle (Taicang) Co., Ltd.
What are the bikes like?
City bikes have three gears, hand brakes, white front lights and red rear lights. The bikes also have front baskets. The lock is above the rear wheel. You will find the number of the Vantaa city bike in back of the bicycle frame.
What happens if a bike station is full or empty?
A service team monitors the stations’ status and re-distributes the bikes as necessary. Sometimes, if the demand is high, a station can momentarily be full or empty of bikes. We apologize for the inconvenience and thank you for your understanding!