Frequently asked questions about Vantaa city bikes
The Vantaa system is not compatible with the system in Helsinki and Espoo and you cannot mix bikes from the two systems. These instructions apply to city bikes in Vantaa.
Frequently asked questions about Vantaa city bikes
Where can I register as a city bike user?
You need an app to register for the service and to use the city bikes in Vantaa. The “Vantaan kaupunkipyörät” app (in Finnish only) is available from app stores for free.
You can buy a season, daily or weekly pass using the app. In Vantaa, you can also pay for short time use of a bike per minute.
Please note that the bike system in place in Vantaa is different from the system used in Helsinki and Espoo and you cannot mix bikes from the two systems.
How do I register?
For detailed instructions on how to register, see Instructions.
How do I pay for using the bikes?
When you buy a pass (daily, weekly, whole season, or pay-per-minute), it will be immediately charged to the debit/credit card the details of which you have provided on the Vantaan kaupunkipyörät app. Any other fees such as extra charges for rides exceeding 60 minutes and any late fees (€80) for exceeding the maximum time of use of 5 hours, will be charged as necessary.
Is there an age limit?
You can use city bikes if you are at least 15 years of age.
I have registered – how can I start riding a city bike?
Go to a bike station. You can check the location of bike stations and availability of bikes in advance in the Journey Planner or on the Vantaan kaupunkipyörät app.
Unlock a bike by showing your HSL card to the card reader on the lock above the rear wheel. Alternatively, open the Vantaan kaupunkipyörät app and select the bike you want to use.
Adjust the seat and hop on.
How long can I use a bike?
You can use a city bike for 60 minutes at a time after which an extra charge of EUR 1 is charged for each additional 60 minutes.
The maximum time of use is five hours at a time. If you exceed this time, you will be charged a delay fee of EUR 80 in addition to the EUR 4 extra charge for the use of the bike (4 hours).
Where can I bike?
You can use the city bikes in Vantaa.
Always use cycle lanes where available, otherwise cycle on the road. Walk your bike on the sidewalk.
Read more: Traffic rules (Traficom)
Do I have to wear a helmet when riding a city bike?
When you ride a city bike, you must follow traffic rules. According to the Finnish Road Traffic Act, wearing a helmet is recommended. The city bike service does not provide helmets for hygiene reasons, but you are welcome to wear your own helmet. Please also follow other traffic rules.
Can I lock up a bike somewhere other than a bike station if I want to, for example, pop in a store?
If you want to take a break, you can lock the bike temporarily. For detailed instructions, see the “Vantaan kaupunpipyörät” app (in Finnish only).
Please note that you will have to pay for the time on break: if you do not return the bike to a station within 60 minutes, you will be charged the extra fee. Please return the bike at a bike station whenever possible to enable as many people as possible to use the bikes.
How do I return a city bike?
Return the bike to any city bike station in Vantaa. Wrap the cable around the rack or around another bike and slide the locking bolt into the lock between the wheel spokes of the bike you are returning. A beep signals that the bike is securely docked.
End your ride on the Vantaan kaupunkipyörät app. You get a confirmation that your ride has ended through the app.
You can browse your ride history on the app.
Who can I contact if I have problems?
During the city bike season, you can contact the City Bike Customer Service by calling +358 9 425 788 15 or by email at firstname.lastname@example.org. The customer service is open Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
What should I do if the bike I have chosen is broken?
Return the bike to the dock and report the fault to the city bike customer service or on the city bike website. The city bike maintenance staff keep track of the condition of the bikes and repair them as needed. Do not ride a broken bike.
What should I do if a bike is stolen?
Report a stolen bike to the city bike customer service immediately and file a report with the police within 48 hours and submit a copy of the report to the CityBike Vantaa customer service. In this way, you will not be liable to pay compensation for the bike. By taking proper care of the city bike, you can prevent theft and other vandalism.
What should I do if I have an accident when using a city bike?
Do what you are supposed to do when an accident occurs. After that, contact the City Bike Customer Service.
I have forgotten my password for the Vantaan kaupunkipyörät app. How do I reset it?
You can reset your password on the Vantaan kaupunkipyörät app. If need be, contact the City Bike Customer Service.
I forgot something in the bike basket or at a bike station. Where can I ask about lost property?
Please contact Suomen löytötavarapiste (lost property office). The office is located in the Kamppi Center at Narinkka, 3, Helsinki. It is open Mon-Fri 9am-9pm, Sat 9am-6pm and Sun 12noon-6pm. You can also contact the office by phone on 0600 04401 (€1.99/min + standard call rate, waiting time is free of charge) during the times stated above, or online at http://katoamisilmoitus.htp-palvelut.com/ (online service in Finnish only, cost €5). If you have lost your HSL card, please contact HSL service point.
What are city bikes?
City bikes are shared bicycles available to everyone in Vantaa. A city bike user always has a bike close by and getting around is easy.
You can buy a daily, weekly or season pass using the Vantaan kaupunkipyörät app, or pay as you go (pay-per-minute). All passes include an unlimited number of 60-minute bike rides. For a small extra fee, you can use the bike for longer, up to five hours. After your ride, you return the bike to a bike station.
You can only take out one bike at a time.
How many city bikes and bike stations are there?
There are 1,000 bikes and 100 bike stations in Vantaa.
Who’s responsible for the city bike system?
The City of Vantaa is responsible for the city bike service. CityBike Vantaa is responsible for maintaining the system. HSL is responsible for marketing, the hsl.fi/citybikes online service and for city bikes as part of the Journey Planner. Ad space is sold by Clear Channel and the main partner of the city bike service is the Alepa grocery store chain of the HOK Elanto cooperative.
Who pays for the city bike system?
The City of Vantaa has commissioned the system. Costs are covered by ad sales, sponsors and user fees. Revenue from the user fees goes to the service provider.
Who manufactures the city bikes?
The city bikes are made by Oyama Bicycle (Taicang) Co., Ltd.
What are the bikes like?
City bikes have three gears, hand brakes, white front lights and red rear lights. The bikes also have front baskets. The lock is above the rear wheel. The bike number is stamped on the frame near the rear wheel.
What if a bike station is full or empty?
The maintenance team monitors the stations’ status and re-distributes the bikes as necessary. Sometimes, if the demand is high, a station can momentarily be full or empty of bikes. We apologize for the inconvenience and thank you for your understanding!