FAQ: Journey Planner

The Journey Planner is lacking an important feature. Is the planner being developed further?

The Journey Planner is being constantly developed. Our design team uses service design, e.g. user interviews, and monitors customer feedback to create new features. At the moment, we are working to address, for example, the following shortcomings identified:

  • Usability problems with location services
  • General usability problems with the search fields
  • Findability of timetables for routes and stops via the search
  • Usability of timetables, stop-specific timetables, printing of timetables
  • Shortcomings in accessibility, clarity and readability of texts
  • Errors in route suggestions and improving quality
  • Maps and address data are continuously updated on the basis of feedback
  • Shortcomings in the presentation of payment zones and prices
  • Slowness and compatibility problems with some browsers and devices
  • Technical problems that may lead to service disruptions or error messages. We regularly fix problems we notice ourselves or in response to feedback.

Some of the problems already fixed or other changes made:

  • Adding via points made possible in the advanced search
  • The maximum number of saved locations has been increased
  • City bikes added for the duration of summer
  • Quality of address and location search results has been improved

How do I search for a route with the Journey Planner?

If you have enabled location services on your computer or smartphone, the route search will use your location to find the best routes for you. For best search results, enable location services on your device. You can adjust the search results to better suit your needs using the ‘Settings’ button.

When you search for a route, you only need to enter your destination.

If you do not want a route from your current location, you can change the place of departure.

The destination can be an address, a stop or a location.

The address data is obtained from Open Street Map. Locations available in the service are available also on the Journey Planner.

For example, if you search for a particular bus service, the results will appear on the second page of the search results. 

You can also add via points. Setting via points and other additional features are available in the advanced search.

I don’t want to walk or change vehicles. How do I adjust the search results?

To adjust the settings of the route search, first make a search. Use the ‘Settings’ button in the top right corner of the route search to adjust, for example,  your walking speed, desired walking distance and the number of transfers.

What if I want to travel only by tram or train, for example?

You can select the desired modes of transport in the advanced search, using the ‘Setting’ button, by either activating or deactivating modes of transport. When you make a new search, the settings will be reset. At the moment, the settings cannot be saved.

I want to travel by bus 58. How do I select the route?

You cannot select a particular service in the Journey Planner. This was not possible in the old Journey Planner either. The Journey Planner gives you alternative route suggestions that are always the fastest.

Why does the Journey Planner want to detect my location?

For best search results, enable location services on your device. You need to enable location services on each device you use, for example on your computer, tablet and smartphone. Location services allow you to get the best route suggestions. If you have disabled location services on your device earlier, you need to change the settings on your device to enable location services on the Journey Planner.

How do I print my itinerary or a timetable from the Journey Planner?

On a desktop, you can print an itinerary by pressing Ctrl + P, for example. The new Journey Planner automatically prints the itinerary and map on separate pages. You can zoom the map to the selected location and to the size you want.

On a timetable view, you can use a Print button. Printing results varies in different browsers. Currently you can get the best result with a Chrome browser.

What can I do in the start view?

The map shows stops. Click a stop to see the next services arriving at the stop. The stop pop up window allows you to find a route to/from the stop.

In addition, the map shows HSL’s ticket sales points, terminals, Park & Ride sites and city bike stations (during the biking season).

How does the ‘Near you’ child page work?

The ‘Near you’ page shows all services operating nearby.

If you have not enabled location services, the page displays services from the location you have entered yourself. If you have enabled location services, you can see services from stops close to your current location.

How can I find the closest stop?

If you have enabled location services, you can see the closest stop on the map. You can also search for a stop: enter stop name or a stop number displayed at bus and tram stops (e.g. the stop number of the ‘Hiekkatie’ bus stop in Vantaa is V6008).

Where can I find information about disruptions?

The Journey Planner guides you to the fastest route and filters out routes with disruptions.

If a disruption occurs en route, disruption information is displayed along with service information, e.g. in the route search, the page for the service in question or your Favorites. If you are using a browser version of the planner on a desktop, you can access disruption information by clicking the white triangle in the top right corner. In the mobile version, click the hamburger menu in the top right corner.

How can I select and edit favorite routes and locations on the Journey Planner?

Select the ‘Favorites’ tab and click on ‘Add location’. In the desktop version, the ‘Favorites’ tab is on the right of the screen, in the mobile version it is at the bottom of the page. You can also change your favorite locations.

There is an edit icon in the top right corner of each favorite location, allowing you to edit or delete your favorites.

Find the desired service using the search: services are displayed on the second page of the search. Use the star button to select/unselect a service.

I want to have the Journey Planner app on my smartphone. Where can I find it?

The Journey Planner works on most common browsers and devices. Add the reittiopas.fi address to your phone’s home menu to use the page like an app. The Journey Planner is also an integral part of the HSL app.

Where can I give feedback about the Journey Planner?

You can give feedback here:

https://www.hsl.fi/en/feedbackform

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