Spring brings out city bikes. The city bike season starts in Helsinki, Espoo and Vantaa on 1 April.
You can already register as a user for the whole season on the upgraded city bike website. Daily and weekly passes will become available when the season begins.
Helsinki and Espoo have a shared city bike service but Vantaa has its own service and you cannot mix bikes from the two services.
Prices in Helsinki and Vantaa
A pass for the entire seven-month cycling season costs 35 euros. A daily pass costs 5 euros, a weekly pass 10 euros.
Once you have purchased a season, daily or weekly pass, you can make as many 30-minute bike rides as you like during the validity of the pass. If you use a bike for more than 30 minutes at a time, you will pay one euro for every extra 30 minutes.
The maximum time of use is five hours, after which a late fee of 80 euros will be charged in addition to the extra charges.
Prices in Vantaa
In Vantaa, a pass for the entire seven-month cycling season costs 30 euros. Once you have purchased a season, daily or weekly pass, you can make as many 60-minute bike rides as you like during the validity of the pass. Last year, the time limit was 30 minutes.
If you ride a bike for more than 60 minutes at a time, you will be charged one euro for every extra 60 minutes. The maximum time of use is five hours and the late fee is 80 euros.
New stations and more bikes
At the start of the season, there will be 3,520 bikes in Helsinki and Espoo at 242 bike stations in Helsinki and 110 in Espoo. Due to the very snowy winter, all city bike stations will not be installed by the beginning of April.
In Helsinki, 105 new stations will be introduced, with 1,050 new bikes, during the season. The new stations will be installed in stages in May and June. All of the new bikes will be in use by early July.
At the start of the season, the Vantaa city bike service will have 1,000 bikes and 100 bike stations.
The station network will be expanded to make city bikes available to an increasing number of people. In April–May, 15 new bike stations will be set up in the Tikkurila area in locations based on wishes expressed by residents. In addition, a new station is planned to be introduced in the Kuusijärvi recreational area.
You can view the bike stations on our Journey Planner, which is easily accessible via the city bike website.
New card readers on Vantaa bikes
In response to feedback from city bike users, the card readers on the bikes in Vantaa have been changed. The new readers are located on the locking device on the rear wheel. You can use your HSL card to unlock a bike if you enter your HSL card number on the city bike website when you purchase a pass.
You can also enter your card number later in your city bike information after logging in using your HSL account.
New city bike website
We have upgraded the city bike webpages over the winter to meet various requirements for online services. Strong authentication is required when making card payments, which improves data security of payments. The Terms of Use ja Privacy Statement have also been updated.
Our goal is for the website to serve customers even better. You need to create an HSL account regardless of whether you buy a daily, weekly or season pass. This allows you to manage and edit your personal information and to see your ride and payment history.
The ride history now includes an annual detailed listing of your rides as well as a summary. You can easily give feedback regarding a bike or a bike station via the ride history.
You can easily find the nearest city bike stations using a new function of the Journey Planner. If you have enabled location services, the Journey Planner shows nearby bike stations, the number of bikes available at each station and the route to take to get to a station. You can get the same information by entering your address in the planner.
A few tips for city biking
- Always ride on cycle paths or roads where no cycle path is available. Walk your bike on the pavement.
- Keep a safe distance from other people and practice good hand hygiene to prevent the spread of the coronavirus. You can also wear gloves.
- When returning a bike to a station, make sure that you get a message on the display confirming that the return was successful.
In Helsinki and Espoo, you can return a bike to a full station if the “Return” option is available on the bike’s display. In Helsinki (HKL logo on the handlebar), the number code for return is 1, in Espoo (logo of the City of Espoo on the handlebar) the number is 2. Once you have locked the handlebar of the bike, pull the cable out of the handlebar, wrap it around another city bike at the station and snap it into place in the slot in the body of the bike you are returning. - If you are picking up a bike from a full bike station, please pick up a bike left next to the station.
- If you notice a bike is broken, turn the saddle backwards to show the maintenance staff and other city bikers that the bike needs repairing. Submit a fault report.
- You can report a faulty bike online at hsl.fi/kaupunkipyörät/palaute or through a link available in your ride history.
Contact details for city bike customer service in Helsinki and Espoo
You can contact the customer service by calling on +358 9 4257 8810, or by email at contact@citybikefinland.fi. The customer service line is available Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
In Helsinki, Helsinki City Transport (HKL) is responsible for the service, in Espoo, the Technical and Environment Services of the City of Espoo. The service is maintained by CityBike Finland. HSL is responsible for marketing, digital services and customer relations. Clear Channel Suomi Oy is responsible for selling ad space and for partnerships.
Contact details for city bike customer service in Vantaa
You can contact the customer service by calling on +358 9 4257 8815, or by email at contact@citybikevantaa.fi. The customer service line is available Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
The Urban Environment Department of the City of Vantaa is responsible for the city bike service in Vantaa. The service is maintained by CityBike Finland. HSL is responsible for marketing, digital services and customer relations. Clear Channel Suomi Oy is responsible for selling ad space and for partnerships.
