Contactless payment pilot launched on the Suomenlinna ferry
We are launching a contactless payment pilot on Suomenlinna ferry services. You can buy single tickets for the ferry using a contactless debit or credit card. In May, the pilot will expand to tram routes 7 and 9.
Contactless payment is a fast, easy and safe way to buy tickets. You only need to show your payment card to a card reader and hop on.
During the pilot, you can buy AB tickets for adults, valid for 80 minutes. The tickets are only valid on Suomenlinna ferry services. During the pilot, the tickets do not allow transfers, i.e. you cannot change to other modes of transport.
During the pilot, we will test the efficiency of the payment process and collect information on how customers view the process. In the future, contactless payment will be introduced on all HSL public transport services. First, the current readers at stations and onboard public transport vehicles will be replaced with new ones. The new readers will be installed in 2022 and 2023.
The new card readers are part of an ongoing ticket account project which aims to overhaul the ticket and payment systems. In the future, tickets will be stored on user accounts instead of the HSL app or HSL card. When you tap your fare media on a reader upon boarding a vehicle, information about the start of your journey will be sent to the backend system. The fare media may be an HSL card or HSL app or, for example, a bank or credit card or another identifier you carry with you.
Our aim is improve customer experience, increase cost-effectiveness and provide tickets suitable for changed travel needs in the post-pandemic world.
More information about contactless payment
Watch a video about account-based travel