You may request a refund if you had a valid season ticket on the HSL app, on the HSL card or on a MaaS operator&rsquo;s application during the work stoppage and you were unable to use public transport for your regular journeys.
The refund will be issued as a code for a two-day ticket on the HSL app. The code is valid for one year and you can use the code at any time.
<h3>How to request a refund</h3>
Save this form on your computer or print it out: <a href="https://hslfi.azureedge.net/globalassets/liput-ja-hinnat/hyvityslomakkeet/lakkohyvitys_hkl_2021_en.docx">Refund application</a>
Fill in the form.
Submit the form via HSL&rsquo;s website at <a href="https://www.hsl.fi/en/customer-service/feedback">hsl.fi/en/customer-service/feedback</a> (First select &ldquo;Tickets and payment&rdquo;, then &ldquo;Pricing&rdquo; &gt; &ldquo;Add attachment&rdquo;), or by mail to:
Helsinki Region Transport HSL PO Box 104 00077 HSL

Criterion that matches if HSL ID user id is in the list

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You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

Add your HSL card

I understand that I may be charged the following fees

Your discount code entitles you to

Use the link below to view your cyclist ID and other information. 

You already have an order!

Contact us

An account already exists with your email address. Note that you might have created the account via another provider's service.

Please verify that the selected payment method is available to ensure you can continue using city bikes.

Unable to charge your payment card

Creating a city bike account failed

Please make sure you have an internet connection and try again in a while

The city bike service is currently unavailable

You can download the app from App Store and Google Play. Follow the instructions on the app.

You need the CityBike Vantaa app to register for the service and use the bikes.

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from 1.4.2024  until 31.10.2024.

You need an HSL account to buy a city bike pass. Your right to use city bikes begins immediately and remains valid until further notice.

You need an HSL account to buy a city bike pass.  Your pass will be valid from {validFrom} and remains valid until further notice.

Log in using your HSL account

Confirm by entering your HSL account password

The card details will be stored for potential additional fees. 

Payment card form

Add payment card

Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.

Create a PIN code

The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

Select area

Need a bike for a friend, too? Several bikes can be used with one cyclist ID.

Select number of bikes

All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 60-minute bike rides.

Select duration

You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

You now have a pass entitling you to use city bikes in Helsinki and Espoo. The pass is valid until further notice.

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

Payment successful

Is your information out of date?

Check your contact details

Select the language for the display device located in the middle of the handlebar of the city bike. You will receive email messages from HSL in the same language.

Language of the display device

HSL card

You have replaced you cyclist ID with your HSL card.

Do you want to restore your cyclist ID?

Your cyclist ID

When you terminate the use of the service, all your information and ride data will be deleted.

Terminating the use of the city bike service

Terminating the use of the city bike service for Helsinki and Espoo

Terminating the use of the city bike service for Vantaa

You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

Your password

Payment method

Latest payments

You need a PIN code to pick up a bike at a bike station.

PIN code

Submit fault report

Your latest rides

Per month

My rides

If you suspend your subscription, your pass will be valid until {validTo}.

Subscription suspended. Your pass will be valid until {validTo}.

Pass

In the future, you can edit your screen name in the My information  section

on the HSL account page

This screen name contains a word that has already been taken.

This screen name is already in use, please try another.

This screen name does not meet the requirements, please try another.

You need to login using your HSL account to comment and to like other people’s comments.

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Day tickets are a good option for visitors.

Your feedback helps us to develop our services. Providing feedback is optional.

Would you like to tell us why you chose to delete your account?

Enter your password to delete your HSL account

Confirm with a password

To save and utilize places, routes and stops, you must log in using your HSL account.

Log in first

The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

Route and stop search

Where are you going?

How to find the application version

What is your feedback about?

Your contact details

If you like, you can provide additional information

What do you want to tell us about?

App details

Incident details

Parking area details

Sales point details

Route details

Route search details

Stop details

Ticket machine details

Journey details

When did you board the vehicle?

If you have problems with logging in using your HSL account, you can also add your contact details so that we can contact you to solve the problem.

How satisfied are you with the answer you received?

What could we improve?

Where did we succeed?

Select topic

Not enough information about service disruptions

HSL benefits and offers via email

Benefits and offers

Select the language in which you wish to receive emails from HSL.

Delays and cancellations to your selected routes

A summary of topical issues in public transport about once a month.

Newsletter

You will get information about reforms, changes and disruptions relevant to you. The communications you will receive will be based on your customer information, the routes, areas and stops you select as well as on what HSL services you use.

Personal communications

Communications

Invitations to studies and questionnaires

Invitations to interviews and workshops

Participation in the development of public transport

Services and equipment

You can add up to five attachments. We do not need a photo of your personal ticket.

Jos asioit jonkun muun kuin suomi.fi -valtuus palvelun kautta tunnistetun puolesta, liitä mukaan myös valtakirja. 

You will will be notified of the decision by email.

You will will be notified of the decision by email. You can access the decision by logging in to hsl.fi.

Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.

You can find the penalty fare reference number on the back of the penalty fare ticket. The reference number is eight digits long.

Tunnistaudu

Sinun tulee tunnistautua vahvasti, jotta voimme todentaa tietosi.

No sales or service points were found matching your search criteria. Please check the services selected.

For children and young people aged 7–17 years. You can cancel your subscription at any time.

Duration of your choice, 14–366 days

You can cancel your subscription at any time.

The ticket is valid for {durationMinutes} minutes.

Select your favorite routes and stops to see news and updates on them.

What news and updates do you want to see

Linked services

You can delete your HSL account if you no longer wish to use HSL's services

Delete HSL account

Commuter benefit

Data request

Your screen name will be displayed to others when you comment on news articles.

Personal data

Strong authentication

Is your home municipality or discount group information out-of-date?

Your email address will not be changed until it has been confirmed

Change email address

Your cyclist ID is now the last seven digits of your new phone number.

After saving, you will receive a confirmation code to the phone number you provided. You must enter the code in the next window.

Change phone number

Enter the confirmation code you received via SMS in the field.

Confirm phone number

Change password

Contact information and password

The changes will take effect after you have confirmed your phone number.

Areas for which I would like to receive news and updates.

Areas

Places that act as quick links to routing in the Journey Planner.

Places

Do you want to remove the area?

Do you want to remove the place?

Do you want to remove the route?

Do you want to remove the stop?

Do you want to remove the topic?

Routes I would like to read news and updates about. The routes are also shown in the Journey Planner

Routes

Stops for which real-time timetables are displayed in the Journey Planner without a separate search

Season ticket refunds due to the work stoppage on 16–17 September

How to request a refund