Nowadays the HSL app has a feature for collecting data. The app collects data on users’ routes and means of transport as well as the time of travel.
If you already have the HSL app on your phone, you can give your consent to the collection of travel data by selecting More > Settings > Travel data. When you download the HSL-app on your phone for the first time, the app will suggest that you give your consent to the collection of data.
Giving the app permission to track your location will also contribute to the collection of travel data. You can give the HSL app permission to track your location by selecting More > Settings > Location.
It is also advisable to turn on Bluetooth on your phone.
Once you have changed the settings on your phone and given permission for the collection of data, it is advisable to keep the settings on.
This enables the collection of the most comprehensive travel data possible.
HSL uses data to develop its services
By giving your consent to the collection of travel data on the HSL app you can take part in the development of public transport services. With the help of digital collection of data, we can gather travel data faster and in a more efficient manner. Data that is collected this way is also more exact.
We use this data for example for route and timetable planning. The more travel data we can collect from our customers, the better chances we have to plan routes and timetables that are tailored according to the needs of our customers.
We use this data in adherence to our data protection principles. For now, the system does not contain any data on who has made the journeys that are saved in the system.
However, we are planning to develop our services in a more tailored fashion so that they serve each customer in a more specific manner. This means that in the future travel data will be collected on the journeys each customer makes and then connected to their customer account.
At this point, we will again request that users give their consent to the collection of travel data so that each person can decide whether they want to share their data in the future.
In both cases, we will use travel data in a manner that ensures data privacy.
More information on how the travel data collected by the HSL app is saved