A new city bike season starts on 1 April. Helsinki and Espoo have a shared city bike service but Vantaa has its own service and you cannot mix bikes from the two services. You can already buy a season pass. Other passes become available once the season starts.
You can buy a pass for the whole season, for a month or for a day
Visit the following page to buy a pass for Helsinki and Espoo city bikes: hsl.fi/en/citybikes. A pass for the entire seven-month cycling season costs 35 euros. You can also buy a pass for a shorther period of time, that is, for one day or a week, once the city bike season starts. A daily pass costs 5 euros, while a weekly pass is 10 euros.
The fee for the whole season is 30 euros for Vantaa city bikes. You can use the new "Vantaan kaupunkipyörät" app (in Finnish) to buy the pass. You can also buy a pass for Vantaa city bikes for a shorther period of time: for one day or a week. The daily and weekly passes cost 5 and 10 euros. Charge per minute is only available in Vantaa.
All passes include an unlimited number of rides during their period of validity: In Helsinki and Espoo, one ride can take 30 minutes at the maximum. In Vantaa, the maximum time per ride is 60 minutes. If you use a bike for more than 30 minutes at a time, you will pay one euro for every extra 30 minutes. The maximum time of use is 5 hours. The maximum time of use is five hours, after which a late fee of 80 euros will be charged in addition to the extra charges.
How to register as a user and start using the bikes
The city bikes in Helsinki and Espoo work the same way as they have during the previous years. In order to register asa user in the service, you will need an HSL account. You can register as a user on the following page: hsl.fi/en/citybikes. You must enter your payment card details when registering in the service. You are required to select a four-digit PIN code, after which you will receive a personal cyclist ID. You will need your cyclist ID and the PIN code when picking up a bike at a bike station.
You will need to download the "Vantaan kaupunkipyörät" app in order to use the city bikes in Vantaa. Download the app from an app store and follow the instructions given on the app. You can find more information on Vantaa city bikes there. The app is available in Finnish.
All city bike stations will open during April
Installing the bike stations has been challenging due to the heavy snowfall that we have been experiencing during the winter, which is why all stations will not be available by early April. However, the goal is to have all the stations installed during April. The easiest way to find all the stations is via the Journey Planner. If you have enabled location services, the Journey Planner shows nearby bike stations, the number of bikes available at each station and the route to take to get to a station. You can get the same information by entering your address in the planner. You can access the Journey Planner via the HSL app and on hsl.fi at: https://reittiopas.hsl.fi/lahellasi/CITYBIKE/POS
The city bike network comprises nearly 4,600 bikes in Helsinki and Espoo. There are 347 bike stations in Helsinki and 110 in Espoo. Vantaa, on the other hand, has 1,000 bikes and 120 stations.
Three tips to make your city bike rides smoother
- If you are picking up a bike from a full bike station, please pick up a bike left next to the station – this way the stations remain more organized and accessible.
- If you notice that a bike does not function properly, turn the saddle backwards to indicate that the bike needs repairing. Additionally, remember to submit a fault report on the city bike website, which will inform the maintenance staff that the bike needs repairing. This speeds up the process of returning the bike to circulation. You can submit a fault report here: hsl.fi/en/customer-service/feedback
- When returning a bike to a station, make sure that you get a message on the display confirming that the return was successful.
Contact details for city bike customer service in Helsinki and Espoo
You can contact the customer service by calling on +358 9 4257 8810, or by email at contact@citybikefinland.fi. The customer service line is available Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
In Helsinki, Metropolitan Area Transport Ltd is responsible for the service, in Espoo, the Technical and Environment Services of the City of Espoo. The service is maintained by CityBike Finland. HSL is responsible for marketing, digital services and customer relations. Clear Channel Suomi Oy is responsible for selling ad space and for partnerships.
Contact details for city bike customer service in Vantaa
You can contact the customer service by calling on +358 9 4257 8815, or by email at contact@citybikevantaa.fi. The customer service line is available Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
The Urban Environment Department of the City of Vantaa is responsible for the city bike service in Vantaa. The service is maintained by CityBike Vantaa. HSL is responsible for marketing, digital services and customer relations. Clear Channel Suomi Oy is responsible for selling ad space and for partnerships.