Use middle doors to board public transport vehicles when travelling with a pram or children

Accessibility is a key factor in making public transport services available for as many people as possible. When it comes to children and prams, public transport accessibility is especially important to ensure that travelling is both safe and pleasant.

If you are travelling with a pram or children, remember to use the middle doors when boarding a commuter train, bus or tram. On commuter trains, use the wheelchair button beside the middle doors. Buses and trams have middle doors that are equipped with a pram button. Use the pram or wheelchair button to make the doors stay open longer. This will give you time to board the vehicle safely.

You can board the metro through any door. At metro stations, use a lift as it is not safe to take prams or pushchairs on escalators.

The middle doors of HSL commuter trains have sliding steps that bridge the gap between the train and the platform. The step slides out when you press the button marked with a wheelchair logo. The sliding steps shorten the gap between the train and the platform, which is why you should also use it when travelling with a pram.

You can also find routes that make travelling with a pram easier in the Journey Planner by selecting only accessible routes in the settings.

You are entitled to free travel on HSL public transport when travelling with a child aged between 0 and 6 years in a pram, pushchair or wheelchair. Additionally, children aged between 0 and 6 years are allowed to travel without a ticket on public transport even if they are not transported in a pushchair or pram. Passengers aged between 7 and 17 years can travel on a child ticket. On commuter trains, those aged between 7 and 16 can travel on a child ticket. Children can buy tickets at a 50 percent discount.