Five tips for the varying weather conditions:
- City bikes do not have studded tires so they are not suitable for icy or snowy roads. Walk the bike if you come across a slippery section of road.
- Wear a helmet when riding a city bike.
- As the weather conditions keep changing, please ride carefully and appropriately for the conditions. As a city biker, you are responsible for taking the weather conditions into account and riding carefully.
- Use the Journey Planner to check if a city bike station is in use. Due to the snowy winter, some bike stations will not be installed by 1 April. The remaining stations will be installed as soon as the snow conditions permit. Use the Journey Planner to see bike stations in use, number of bikes and routes to the stations in real-time.
- If snow prevents the use of a docking station, you can return a bike next to the station. You can return the bike to a full station, if the “Return” option is available on the bike’s screen. Pull the cable lock out of the handlebar, wrap it around another city bike and snap it into place in the slot in the body of the bike you are returning.
City bike passes for the whole season, month, week or day
You can buy passes for city bikes in Helsinki and Espoo on the city bike website. A pass for the entire seven-month cycling season costs EUR 35. Once the season starts, you can also buy passes for shorter periods. The daily and weekly passes cost EUR 5 and EUR 10, respectively. This spring we are introducing an auto-renewing monthly subscription for EUR 7/month.
In Vantaa, the fee for the entire season is EUR 30. You can buy the pass using the Vantaan kaupunkipyörät app. There are also daily (EUR 5) and weekly passes (EUR 10) for city bikes in Vantaa, available to purchase from 1 April. In Vantaa, you can also use the app to pay single rides, which are charged on a per-minute basis.
Registration and use
The city bike network includes nearly 4,600 bikes in Helsinki and Espoo. There are 347 bike stations in Helsinki and 110 in Espoo. In Vantaa, there are 1,000 bikes and 120 bike stations.
You need an HSL account to register for the city bike service for Helsinki and Espoo. You can register and buy passes at hsl.fi/en/citybikes. When you register, you need to provide your debit/credit card details and set a four-digit PIN code. The system will provide you with a personal cyclist ID. You need your cyclist ID and PIN code every time you pick up a bike at a bike station. If you like, you can replace the cyclist ID with your HSL card.
You need the Vantaan kaupunkipyörät app to register for the service and to use the city bikes in Vantaa. Download the app from your app store and follow the instructions.
Instructions for using the city bikes in Helsinki and Espoo can be found here and instructions for using the city bikes in Vantaa are available here.
Contact details for city bike customer service in Helsinki and Espoo
You can contact the customer service by calling on +358 9 4257 8810, or by email at contact@citybikefinland.fi. The customer service line is available Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
In Helsinki, the Metropolitan Area Transport Ltd is responsible for the service, in Espoo, the Urban Environment Sector is responsible for the service. The service is run by CityBike Finland. HSL is responsible for marketing, digital services and customer accounts. Clear Channel Finland Ltd is responsible for the advertising media and partnerships related to the scheme.
Contact details for city bike customer service in Vantaa
You can contact the customer service by calling on +358 9 4257 8815, or by email at contact@citybikevantaa.fi. The customer service line is available Mon-Fri 7am-7pm and Sat-Sun 9am-5pm.
The Urban Environment Department of the City of Vantaa is responsible for the city bike service in Vantaa. The service is run by CityBike Finland. HSL is responsible for marketing, digital services and customer accounts. Clear Channel Finland Ltd is responsible for the advertising media and partnerships related to the scheme.