Amendments to Conditions of Carriage and Tickets Terms and Conditions 1 June
There will be amendments to HSL Public Transport Conditions of Carriage and Ticket Terms and Conditions effective from 1 June 2023. The amendments concern time limits for refund requests and discounted student tickets on the HSL card. In addition, the changed service fees collected at the HSL service point are updated in the Terms and Conditions.
For the sake of clarity, the time limits for refund requests are specified separately for each situation. In section 4.3 Special circumstances of the customer, the time limit is one year. The special circumstances include hospitalization, admittance to institutional care, permanent change of place of residence, work or study to a location outside the HSL area, death, or other compelling circumstances comparable to the above. In these cases, HSL may cancel an agreement for a season ticket and issue a refund retrospectively, if you have been unable to use your season ticket due to an unexpected change in your life circumstances and upholding the agreement would result in an unreasonable situation.
In other special circumstances such as strikes or service disruptions, described in section 4.4, refund requests must be submitted within two months from the date on which the claim arises.
The instructions on the use of discounted student tickets on the HSL card set out in section 5.1.1 will be amended and information about the service fees collected at HSL’s service point will be added. Students can buy discounted season tickets using the HSL app or on their HSL cards. A service fee will be charged for updating the customer group at the service point according to the current price list. However, no service fee is charged if the student is unable to purchase discounted season tickets using the HSL app. Read more
We previously issued a news release about the changes to service fees.(https://www.hsl.fi/en/hsl/news/news/2023/05/changes-to-service-fees-collected-at-hsls-service-point-from-1-june)
HSL Public Transport Conditions of Carriage and Ticket Terms and Conditions (updated on 1 June 2023)