We will survey customer satisfaction on buses, trams, the metro, commuter trains and the light rail. The goal is to obtain responses from nearly 30,000 passengers. We commission the survey from Taloustutkimus Oy. We will use the survey results to develop public transport services and calculate quality incentives for tendered services. The results will also be used for staff training. Once the survey is completed, the results will be made available in <a href="https://hsl.louhin.com/asty/">HSL&rsquo;s open online database</a>.
<h2>Fleet quality controls in autumn 2024</h2>
HSL conducts field observations to evaluate the quality of the public transport fleet. The aim is to make sure the vehicles in service in the HSL area are clean, safe and comfortable. In autumn 2024, we will conduct fleet quality controls on buses, trams, the metro, commuter trains and the light rail from 12 August to 15 November. Some 4,000 vehicles will be controlled during this period. HSL commissions the surveys from Taloustutkimus Oy.

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You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

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Your discount code entitles you to

Use the link below to view your cyclist ID and other information. 

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You can download the app from App Store and Google Play. Follow the instructions on the app.

You need the CityBike Vantaa app to register for the service and use the bikes.

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from 1.4.2024  until 31.10.2024.

You need an HSL account to buy a city bike pass. Your right to use city bikes begins immediately and remains valid until further notice.

You need an HSL account to buy a city bike pass.  Your pass will be valid from {validFrom} and remains valid until further notice.

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The card details will be stored for potential additional fees. 

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Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.

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The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

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Need a bike for a friend, too? Several bikes can be used with one cyclist ID.

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All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 60-minute bike rides.

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You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

You now have a pass entitling you to use city bikes in Helsinki and Espoo. The pass is valid until further notice.

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

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Select the language for the display device located in the middle of the handlebar of the city bike. You will receive email messages from HSL in the same language.

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When you terminate the use of the service, all your information and ride data will be deleted.

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Terminating the use of the city bike service for Helsinki and Espoo

Terminating the use of the city bike service for Vantaa

You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

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You need a PIN code to pick up a bike at a bike station.

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If you suspend your subscription, your pass will be valid until {validTo}.

Subscription suspended. Your pass will be valid until {validTo}.

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Day tickets are a good option for visitors.

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To save and utilize places, routes and stops, you must log in using your HSL account.

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The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

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A summary of topical issues in public transport about once a month.

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You will get information about the services and products that are relevant to you as well as about any possible changes, improvements and disruptions concerning them. The information you receive is based on the information you have given, your own selections and the services of HSL you use.

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You’ll find all the tickets you need in the HSL app. In addition, the app gives you access to the Journey Planner and up-to-date traffic information. Download the app from your app store free of charge.

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If you are acting on behalf of someone else and the person has not been authenticated via suomi.fi authorization service, you must also attach a power of attorney. 

You will will be notified of the decision by email.

You will will be notified of the decision by email. You can access the decision by logging in to hsl.fi.

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You can find the penalty fare reference number on the back of the penalty fare ticket. The reference number is eight digits long.

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For children and young people aged 7–17 years. You can cancel your subscription at any time.

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Your cyclist ID is now the last seven digits of your new phone number.

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Routes I would like to read news and updates about. The routes are also shown in the Journey Planner

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Stops for which real-time timetables are displayed in the Journey Planner without a separate search

HSL to survey public transport customer satisfaction and conduct fleet quality controls

Fleet quality controls in autumn 2024