Helsinki Katajanokka 00160

<p>Tram 5 will operate to special timetables on New Year’s Eve 31 December, on New Year’s Day 1 January and on Epiphany 6 January due to changed departure times of passenger ferries. Tram 5 will operate to the Katajanokka Terminal according to the passenger ferry operating hours. The timetables are available in the Journey Planner.</p>

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You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

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Use the link below to view your cyclist ID and other information. 

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You can download the app from App Store and Google Play. Follow the instructions on the app.

You need the CityBike Vantaa app to register for the service and use the bikes.

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from 1.4.2024  until 31.10.2024.

You need an HSL account to buy a city bike pass. Your right to use city bikes begins immediately and remains valid until further notice.

You need an HSL account to buy a city bike pass.  Your pass will be valid from {validFrom} and remains valid until further notice.

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The card details will be stored for potential additional fees. 

Payment card form

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Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.

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The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

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Need a bike for a friend, too? Several bikes can be used with one cyclist ID.

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All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 60-minute bike rides.

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You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

You now have a pass entitling you to use city bikes in Helsinki and Espoo. The pass is valid until further notice.

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

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Select the language for the display device located in the middle of the handlebar of the city bike. You will receive email messages from HSL in the same language.

Language of the display device

HSL card

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Your cyclist ID

When you terminate the use of the service, all your information and ride data will be deleted.

Terminating the use of the city bike service

Terminating the use of the city bike service for Helsinki and Espoo

Terminating the use of the city bike service for Vantaa

You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

Your password

Payment method

Latest payments

You need a PIN code to pick up a bike at a bike station.

PIN code

Submit fault report

Your latest rides

Per month

My rides

If you suspend your subscription, your pass will be valid until {validTo}.

Subscription suspended. Your pass will be valid until {validTo}.

Pass

In the future, you can edit your screen name in the My information  section

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Day tickets are a good option for visitors.

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To save and utilize places, routes and stops, you must log in using your HSL account.

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The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

Route and stop search

Where are you going?

How to find the application version

What is your feedback about?

Your contact details

If you like, you can provide additional information

What do you want to tell us about?

App details

Incident details

Parking area details

Sales point details

Route details

Route search details

Stop details

Ticket machine details

Journey details

When did you board the vehicle?

If you have problems with logging in using your HSL account, you can also add your contact details so that we can contact you to solve the problem.

How satisfied are you with the answer you received?

What could we improve?

Where did we succeed?

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Not enough information about service disruptions

HSL benefits and offers via email

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Delays and cancellations to your selected routes

A summary of topical issues in public transport about once a month.

Newsletter

You will get information about reforms, changes and disruptions relevant to you. The communications you will receive will be based on your customer information, the routes, areas and stops you select as well as on what HSL services you use.

Personal communications

Communications

Invitations to studies and questionnaires

Invitations to interviews and workshops

Participation in the development of public transport

Services and equipment

You can add up to five attachments. We do not need a photo of your personal ticket.

Jos asioit jonkun muun kuin suomi.fi -valtuus palvelun kautta tunnistetun puolesta, liitä mukaan myös valtakirja. 

You will will be notified of the decision by email.

You will will be notified of the decision by email. You can access the decision by logging in to hsl.fi.

Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.

You can find the penalty fare reference number on the back of the penalty fare ticket. The reference number is eight digits long.

Tunnistaudu

Sinun tulee tunnistautua vahvasti, jotta voimme todentaa tietosi.

No sales or service points were found matching your search criteria. Please check the services selected.

For children and young people aged 7–17 years. You can cancel your subscription at any time.

Duration of your choice, 14–366 days

You can cancel your subscription at any time.

The ticket is valid for {durationMinutes} minutes.

Select your favorite routes and stops to see news and updates on them.

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Linked services

You can delete your HSL account if you no longer wish to use HSL's services

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Commuter benefit

Data request

Your screen name will be displayed to others when you comment on news articles.

Personal data

Strong authentication

Is your home municipality or discount group information out-of-date?

Your email address will not be changed until it has been confirmed

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Your cyclist ID is now the last seven digits of your new phone number.

After saving, you will receive a confirmation code to the phone number you provided. You must enter the code in the next window.

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Enter the confirmation code you received via SMS in the field.

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Change password

Contact information and password

The changes will take effect after you have confirmed your phone number.

Areas for which I would like to receive news and updates.

Areas

Places that act as quick links to routing in the Journey Planner.

Places

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Routes I would like to read news and updates about. The routes are also shown in the Journey Planner

Routes

Stops for which real-time timetables are displayed in the Journey Planner without a separate search

Service changes for tram route 5 over the New Year and on 6 January