HSL sought the views of the residents of Sipoo on public transport

HSL would like to have residents more involved in the planning
of public transport in the Helsinki metropolitan area. One example
of HSL’s interaction projects is the research community in Sipoo,
which HSL implemented in September/October 2012 together with
InterQuest Oy.

HSL is using several different means of interaction depending on
the nature of the planning project. 

“In Sipoo, our goals were to get more background information to
support public transport planning and to encourage the users of
public transport and motorists to tell about their needs and wishes
relating to public transport,” says HSL’s Key Account Manager Leena
Rautanen-Saari, who coordinated the research community. 

“The research community was implemented online. The participants
gave their views on various public transport themes. A total of 134
residents of Sipoo signed up for the community.”

“A research community is a good way of creating fruitful
discussion and obtaining statistical data. HSL utilized a research
community also when Kirkkonummi joined HSL”.

In Sipoo, residents want smooth interchanges

The participants in the research community emphasized, in
particular, the need to improve commuting connections. Regional
transport services generated the most discussion, while on the
other hand the participants called for improvements in Sipoo
internal services. 

Reliability of public transport and problems caused by
congestion, need for feeder services e.g. to Kerava, Korso and
Tikkurila, as well as need for increased transport services to
leisure activities were all widely discussed. 

The participants would like to see improvement in the
synchronization of buses and trains so that changing from one mode
of transport to the other would be possible without long waiting
times.  Lively discussions were held also on Park & Ride
parking, on-demand public transport, ridesharing and simplification
of the ticket system.

HSL is continuously testing and developing new means for
interaction. When passengers participate actively and tell about
their travel needs and wishes, HSL can plan public transport
services that serve the passengers better and better.