Some of HSL's e-invoices and direct payments have been sent twice

Some Travel Card e-invoices and direct payments due on 13 and 14 February have been sent twice because of a technical error in the invoicing service. A total of about 580 invoices with due dates on 13-14 February have been sent and only part of these have been sent twice.

Customers can delete the duplicate invoice from their online banking service. If the invoice is paid twice, we kindly ask you to contact us and provide your account information for refund. We will refund the double payment as soon as possible.

We apologize for any inconvenience caused by the error.

More information: HSL Invoicing, tel. 09 4766 4100 (9am-4pm) or email