The West Metro feeder bus services have got off to a good start. New bus routes were rolled out in South Espoo and Lauttasaari early on Wednesday morning. In addition, there were changes to bus routes in Kauniainen, Kirkkonummi, Kuusisaari and Lehtisaari.
“Bus drivers have clearly adopted the use of the new terminals. Bus services are running normally,” says Ville Uusi-Rauva, a head of group at HSL.
“On Wednesday morning, we had plenty of staff at the bus terminals assisting passengers and drivers as well as experts adjusting all the electric displays. Some minor adjustments have been made to traffic signals at the Matinkylä terminal. Over the next few days, we well be refining some of the instructions for drivers,” says Uusi-Rauva.
The Metro services have been running without problems. One Metro train was out of service in the morning but it was back service at about 7am. After that, the Metro services have been running normally.
HSL staff to assist passengers at stations during the first days of the new bus system
HSL staff is assisting passengers at Tapiola, Matinkylä, Niittykumpu, Lauttasaari and Kamppi stations on 3-4 January and 8-9 January 6.30am-6.30pm.
“Passengers are already well familiar with the new routes. Here in Matinkylä, passengers have not really needed any assistance,” says Jonne Virtanen, a head of group at HSL, who has been assisting passengers in Matinkylä.
In addition, HSL’s public transport planners are at Tapiola, Matinkylä, Niittykumpu and Lauttasaari Metro Stations on 3 January and 8 January 6.30am-6.30pm to answer passengers’ questions about the new bus routes. The information points are located in the Metro Station ticketing halls, at Lauttasaari in the ticketing hall located in the shopping center side of the station.
In addition, passengers can study the new routes in the Journey Planner or find information at HSL’s website.
An information bulletin about the changes was delivered to all households in the affected area in December.