City bike registration now open - City bike season to begin in Helsinki on 3 April
City bikes will be back on the streets of Helsinki on 3 April. In Espoo, the season will start at the beginning of May. Registration is now open for those who want to buy a pass for the whole season. Day and weekly passes will be available from 3 April. The service is available online at hsl.fi/kaupunkipyörät/en.
This year, there are 1,500 bikes at 150 city bike stations in Helsinki. As the current weather conditions have made challenging to set up bike stations, all stations will not be available on 3 April. More detailed information will be provided when the season opens. You can also check the stations in the Journey Planner.
In Espoo, there will be 70 bike stations and 700 bikes. Later in the summer, 35 more stations and 350 bikes will be added in Espoo.
The city bike services in Helsinki and Espoo will operate in an integrated way. Customers register with one system and pay one season pass fee. From the beginning of May, the bikes can be used for rides between the cities, from Espoo to Helsinki and vice versa. Users can use the service as before but in a wider area.
A newsletter is sent to old customers to inform them about the opening of the registration. If you have changed your payment card since the last city bike season, you need to provide the details of your new card.
This is how it works
What does it cost? The fee for the whole season, 3 April-31 October 2018, is 30 euros. A weekly pass costs 10 euros and a day pass 5 euros. All passes allow unlimited 30-minute bike rides. If you use a bike for more than 30 minutes at a time, you will pay one euro for every extra 30 minutes. You can use a bike for up to five hours at a time.
How to register? Register to the service in advance at hsl.fi/kaupunpipyörät. If you register for the whole season, you need an HSL account to manage your personal city bike page. On your personal page, you will find your cyclist ID and, if need be, you can request a new ID, view your ride history and payment transactions, as well as change your payment card details.
Five payment terminals for buying day and weekly passes There are five payment terminals for getting a day or weekly pass at Kaivopuisto, Unionkinkatu, Central Railway Station/East, Kiasma and Hakaniemi Metro Station bike stations. Day pass users can pay for up to four bikes at a time.
Rules for city bike users When riding a city bike, you must follow traffic rules, e.g. do not ride on the pavement. Always return the city bike to a bike station. You can also return a bike to a full station. If a station is full, select ‘Return’ on the bike menu, pull the cable out of the handlebar, wrap it around a fixed object and snap it into place in the slot in the body of the bike you are returning.
City bike customer service will open on 3 April You can contact the city bike customer service by calling +358 9 4257 8810, or by email at email@example.com. The customer service line is available Mon-Fri 7am-7pm and Sat-Sun 9am-5pm. Until Easter, you can contact HSL customer service on +358 9 4766 4000 (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm).
Who is responsible for the service? In Helsinki, Helsinki City Transport (HKL) and in Espoo, the City of Espoo is responsible for the service. The service is administered by CityBike Finland, and HSL is responsible for marketing, digital services and customer relations. Clear Channel Suomi Oy is responsible for selling ad space and for partnerships.