HSL’s operational and financial plan 2020–2022: better customer experience, stronger trunk route network, more sustainable modes of transport

In the years to come, HSL will invest in the improvement of its customer experience, in creating a stronger public transport trunk route network and in the growth of sustainable modes of transport.

HSL’s operational and financial plan 2020–2022 describes what HSL plans to do in the years to come. The plan consists of six main goals.

At its meeting on Tuesday 29 October, the HSL Executive Board decided to propose to HSL’s General Assembly approval of the operational and financial plan 2020–2022. The General Assemby will decide on this matter on 26 November.

Main goals and how they can be achieved

  1. We develop public transport based on trunk route networks, taking into account customer needs

For public transport to be easier and more attractive, it must be easy to understand. This means that the trunk connections – such as trains, the Metro and frequently running bus services – must form the core of the service. Feeder services supplement these connections.

To achieve this goal, we will invest in the quality of route network planning and develop interaction with its customers. In addition, we are prepared to make increase Metro and train services.

  1. We clarify our pricing and streamline our services to facilitate customers’ journeys

We aims to offer as consistent ticket products and product portfolio as possible through different channels. In addition, we plan to invest in making payments easier in the years to come.

We will also continue to closely monitor the impact of the zone reform that was carried out in 2019 on ticket sales and ticket revenue.

  1. We increase the modal share of sustainable modes of transport and influence sustainable transport policy

HSL contributes to fighting climate change in both the short and long term: we aim to make our public transport almost emission-free by 2025, and in the longer term, we plan to improve the performance of the region’s transport system. Furthermore, we look after the interests of the Helsinki region in the national 12-year transport system plan.

  1. We are involved in creating a functional public transport ecosystem

The public transport ecosystem consists of all the elements required for functional public transport: means of transport, their storage locations, tracks, roads and a host of other requirements. In the years to come, HSL will require new depots and charging stations for electric buses, among other things, and is involved in the planning and promotion of both.

  1. We collect travel data and use it in a variety of ways to ensure better service to our customers

HSL plans to improve its customer statistics from 2020. With better data, we will be able to further improve our transport services.

  1. We contribute actively to development of the transport service sector

Transport services have been renewed in the past few years, and this development can be expected to continue in the future. That is why HSL develops its services in cooperation with other parties. In 2019, we carried out an electric scooter pilot project and piloted an on-demand ride-sharing service, and will continue to develop new transport services as part of our operations. HSL will also continue its investments in open interfaces in ticket sales and route information, for example.

Budget for 2020

The budget for 2020 is as follows:

  • Operating income EUR 755 million or 0.6% more than in the 2019 budget.
  • Ticket revenue EUR 391 million or 1.2% more than in the 2019 budget.
  • Expenses that cannot be covered with the ticket revenue or other forms of income will be covered with municipal contributions from member municipalities. The municipal contributions are expected to amount to EUR 345 million or 45.7% of HSL’s operating income.
  • Operating expenses EUR 759 million or 3.2% more than in the 2019 budget.
  •  Most of HSL’s operating expenses are incurred through the operation of public transport: EUR 541 million or 71.2% of all the operating expenses.

HSL:n juna Helsingin päärautatieasemalla