Customer satisfaction survey and fleet quality controls conducted in spring 2020

Customer satisfaction survey in spring 2020

HSL conducts surveys on public transport to measure passenger satisfaction with public transport services in the HSL area. By responding, you help us improve our services.

We use the survey results to develop public transport services, as well as for staff training and calculating quality incentives for tendered services. Once the survey is closed, the results will be available in our open online database at

In spring 2020, we will be surveying customer satisfaction on buses, trams, the metro and commuter trains from 13 January to 15 May. The goal is to obtain responses from over 29,000 passengers.

Fleet quality controls in spring 2020

HSL conducts field observations to evaluate the quality of public transport fleet. The aim is to make sure the vehicles in service in the HSL area are clean, safe and comfortable.

In spring 2020, we will conduct fleet quality controls on bus, tram, metro and commuter train services from 13 January to 15 May.  Some 4,000 vehicles will be controlled during this period.

HSL commissions the surveys from Taloustutkimus Oy.