FAQ: Routes

How is the location of bus stops along the routes decided?

According to the public transport planning guidelines, the walking distance to the closest bus stop or station should be reasonable. An acceptable walking distance in peak times and during the day time is 300 – 700 meters depending on the area. In the late evening and at night, an acceptable walking distance is between 500 – 1,000 meters.

When planning new areas, the starting point is that the walking distance to the closest stop may not exceed 300 meters, with the exception of late evening and night time services.

In addition, minimizing disturbance to residents, transfer connections and the location of common services such as hospitals, senior care homes or shopping centers affect the location of stops.

I would like to get information about diversion routes by phone. What is the phone number, when are you open and what does it cost to call?

HSL’s Customer Service number is 09 4766 4000. Personal service is available Mon–Fri 7am–7pm and Sat-Sun 9am–5pm. A normal local network charge is charged for calls but no separate service charge.

How much customer feedback is needed for a bus route to be changed?

HSL’s transport planners assess the suggested route changes on a case-by-case basis. Changes are hardly ever made on the basis of a single feedback. However, all feedback is taken into account. Financial factors, suitability of the route for bus operation and other bus routes in the area also affect the decision.


Back to top