FAQ: Tickets

Who can get an employer-subsidized commuter ticket? 

It is the employer who decides who gets an employer-subsidized commuter ticket. The employer can, for example, conclude an invoicing agreement with HSL, VR or Matkahuolto on the employee’s transport ticket. The employer can pay the ticket in full or in part. Alternatively, the employer can purchase from HSL commuter vouchers, which it then distributes to its personnel. More information about the taxation of employer-subsidized commuter tickets is available on the Tax Administration website.

Why a mother with a baby in a sling cannot travel for free while a person traveling with a small child aged 0-6 years in a pram, pushchair or wheelchair is entitled to free travel on public transport?

Originally, the rule was designed with the child's safety in mind. When you travel with a pram or pushchair, you need to board a vehicle through the middle doors, and buses can only carry two prams at a time. The right to free travel has been granted for safety reasons so that the parent does not have to leave the child unattended in the pram or pushchair while paying the fare.

A few years ago, parents using a sling or a front carrier suggested that the right to free travel should be expanded also to them, but this was rejected on the basis that in the case of using a sling, paying the fare does not compromise the child's safety as you do not need to leave the child unattended. The child is safely with the parent, and you can board the bus through the front door which means you can pay your fare prior to taking a seat without having to leave your child alone.  

Why some drivers refuse to take notes?  

According to the Helsinki Metropolitan Area Public Transport Sales and Service Manual, drivers must ensure they carry enough change. However, drivers do not have to accept notes larger than EUR 20. Drivers have a limited float for security reasons. In addition, drivers cannot verify the authenticity of notes unlike, for example, cashiers. Having the right change also speeds up travel.

Also paying with lots of coins slows fare collection and causes delays. Drivers accept a maximum of 50 coins per purchase.

How do I use a single-charge card?

Buy the single-charge card in advance from a HSL card service point, R-kiosk or Stockmann, for example. The first time you use the ticket, show the card to a card reader when boarding a vehicle or the Metro platform area. The ticket is valid from the first time you use it.  

It is advisable to remove the single-charge card from your wallet when you validate it. If you have in your wallet several single-charge cards or also a Travel Card, the card reader does not know which card to validate.

Keep the card safe from damage (getting bent, wet or torn) to avoid damaging the chip and/or antenna inside it. Mishandled cards are not be refunded. Unused or lost single-charge cards are not refunded.

How do I know what type of ticket is on the single-charge card?

The type of ticket loaded on the card is not written on the card; it is printed on the receipt.  You can write down which ticket you purchased on the back of the card in the space reserved for it. If you order tickets for a large group in advance, the ticket information is printed on the cards.

Can I get a refund for my ticket if the bus is late?

Disruptions to transport services, for example a service not running or being delayed or ahead of time, do not entitle customers to refunds.

I have a Helsinki internal season ticket; can I add to it a value ticket to travel to Espoo or Vantaa?

You always need a ticket valid for the entire journey. This means you cannot combine a season ticket and value ticket to make a journey. For example, if you’re traveling from Helsinki to Espoo or Vantaa, you need a regional ticket purchased by pressing ‘2’ on the card reader. You cannot use your Helsinki internal ticket as “part payment".

Can the card reader charge a fare from my card without me pressing a button?

In the numerous tests conducted, we have not been able to reproduce a situation where a card reader would charge a fare from a card unless one of the buttons is pressed. The card reader always charges the current fare on the basis of which button you press and what is your customer group. It is technically not possible for a card reader to charge a fare unless you press a button.

As the reader reads cards at a distance of 1-5 cm, you don't need to, nor should you, bring your card right up to the reader. This way you can avoid accidentally pressing a button. Since the card reader buttons only need a light touch to activate, if you accidentally touch a button with your card or your finger and your card is on the reading area, the card reader will charge a fare from your card.

Can I use an employer-subsidized commuter ticket for leisure journeys?

Yes, you can. However, the validity area of an employer-subsidized commuter ticket depends on where you live and work. For example, if you live and work in Espoo, you cannot get a regional employer-subsidized ticket.


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