Most of HSL’s buses and over half of the trams are low-floor. The number of low-floor trains increases as new trains enter into service. HSL’s bus and tram timetables as well as VR’s commuter train timetables indicate which services are operated with low-floor vehicles.
In addition, HSL’s service routes in Helsinki, Espoo, Kauniainen and Vantaa are operated with low-floor minibuses. As the service routes have a large number of stops, walking distances are short. Service routes have been designed to serve in particular the elderly and mobility impaired people. Drivers help you on and off the bus if need be.
If you are traveling with a child aged 0-6 years in a pram, you are entitled to free travel.
Mobility impaired passengers
On all modes of transport, there are seats reserved primarily for the elderly and passengers with reduced mobility. The seats are not always marked. Being considerate and offering a seat to someone who needs it are good rules to follow. The best seats are at the front.
Passengers with reduced mobility are allowed to get off through the front doors. On buses and trams, the doors close automatically. Use the pram button to make them stay open longer.
Wheelchairs and walkers
Manual or electric wheelchairs and walkers can be taken on all vehicles. On buses, the maximum weight limit for the wheelchair ramp is 300 kilos.
Mobility scooters with separate handlebars are not carried on buses and trams because they do not fit in the space designated for wheelchairs. Mobility scooters can be taken on the Metro, commuter trains and the Suomenlinna ferry.
Passengers traveling with a manual or electric wheelchair (including mobility scooters) can always travel without a ticket.
Visually impaired passengers
Visually impaired passengers accompanied by a guide dog or using a white stick do not have to show their Travel Card season tickets to the card reader. If the passenger has a companion, the companion shows the card to the reader. If the visually impaired passenger has the required pass, his/her companion is entitled to travel without a ticket.