Lost and found

If you have lost your Travel Card, you can contact HSL’s Customer Service after 4pm on the day following the loss, tel. +358 9 4766 4000 (Mon-Fri 7am-7pm, Sat-Sun 9am-5pm), or contact a Travel Card service point.


Lost and found from 1 April 2018

If you have lost property on a bus, tram, Metro or Suomenlinna ferry, contact Löytötavarapiste. It is advisable to contact the office at the earliest after 4pm on the day following the loss. You can contact the office by phone or by filling in an inquiry form online. The office charges a fee for the lost and found items.

Löytötavarapiste

Street address: Narinkka  3, Kamppi center, Helsinki
Löytötavarapiste is open Mon-Fri 9am-9pm, Sat 9am-6pm and Sun 12noon-6pm.
Tel. 0600 04401 (€1.99€/min)
http://www.htp-palvelut.com/loytotavarapiste

If you have lost property on a commuter train, contact Suomen Löytötavarapalvelu.
https://loytotavara.net/

If you have lost property on a U line bus, contact the bus company in question.

Lost and found until 31 March 2018

Until 31 March 2018, all lost and found items left on HSL’s public transport services are taken to Finland’s Found Property Service (Suomen Löytötavarapalvelu) located on Mäkelänkatu.
NB! From 1 April 2018 lost and found items will be taken to Löytötavarpiste. Read more below.

If you have lost property on a bus, tram, Metro, commuter train or Suomenlinna ferry, contact Finland’s Found Property Service. It is advisable to contact the office at the earliest after 4pm on the day following the loss. You can contact the office by phone or fax, or by filling in an inquiry form online. The office charges a fee for the lost and found items.

Suomen Löytötavarapalvelu Oy

Tel. +358 600 41006, 24h

The phone call costs €1.98/min Mon-Fri 9am-6pm and Sat 9am-3pm. Mon-Fri 6pm-9am and Sat 0.01am-9am and 3pm-midnight, the cost is €2.95/min. On Sundays and public holidays, calls cost €3.56/min.

Mäkelänkatu 56, 00510 Helsinki
Mon-Fri 10am-6pm and Sat 10am-2pm 

fax 0600 14108 (1.99 euros/fax)

www.loytotavara.net

If you have lost property on a U line bus, contact the bus company in question.