You can check the tickets and value balance on your Travel Card by holding the card still in the card reader's reading area, in the middle of the key pad. The following information will show up on the display after about 5 seconds:
- value balance on the card
- season ticket and its expiry date, if there is a season ticket
- valid value ticket(s), and
- expiry time of the value ticket(s) transfer time
You can also ask the driver for a card print out. At service points, you can get a more detailed print out showing all loadings and value transactions from the past six months.
It is also possible to store your personal data or a company’s business ID on a multi-user Travel Card at the time of purchase as a safeguard in case the card is lost. This can only be done at a Travel Card service point at the moment of purchase. Storing your personal data on the card is a good safeguard in case the card is lost as it enables the transfer of value or season ticket to a new card.
Change of address and other changes to customer information
You can report a change of address at any Travel Card service point. Because the new information needs to be updated also on your Travel Card, you need to bring your card with you. That is why the change of address cannot be reported in writing or by phone.
If you have a discount Travel Card and there are changes to your basis for discount, for example, you finish your studies or you no longer receive national pension from Kela, you must visit a service point to update your Travel Card.
HSL’s My Travel Card service now closed
We are developing a new, even more versatile HSL Card service to replace the outdated one.
You can check your Travel Card information using the My Travel Card mobile app. The app is available for Android devices (NFC) from the Play Store and for Windows devices (NFC) from the Microsoft Store. The information can also be checked on a Travel Card reader or a ticket machine.