Mobile ticket

Download the HSL Mobile ticket app on your smartphone and buy HSL single tickets and day tickets conveniently directly to your mobile phone.

HSL’s free Mobile ticket app is available for all Android, Windows and iPhone devices with iOS 8 or later. HSL mobile tickets are valid on all modes of transport. There are tickets for all HSL travel zones. You can pay your tickets with Visa or MasterCard or have them charged to your phone bill.

Windows 10

Windows Phone 8.1

You now have an HSL ticket machine in your pocket!

You can use the HSL Mobile ticket app to buy city internal single or day tickets for Helsinki, Espoo and Kauniainen, Vantaa, Kirkkonummi or Kerava and Sipoo, or Regional, Extended region 2 or Extended region 3 tickets. The ticket entitles you to travel on all HSL area buses, trams, metro, commuter trains and Suomenlinna ferry. The ticket includes an unlimited transfer right within the relevant travel zone during its validity.

Mobile tickets cannot be used to pay for Park & Ride parking.

Mobile tickets are cheaper than single tickets purchased from the driver. Mobile day tickets cost the same as day tickets bought from a sales point or ticket machine. Use the price calculator to check the price of the mobile ticket you need.

Buy your ticket in advance

You must purchase your ticket in advance. You can choose when the validity of your mobile ticket begins. You can set the ticket to be valid immediately or within 1-24 hours from the moment of purchase. Please ensure that the ticket has arrived on your HSL Mobile ticket app before you board the vehicle or enter the Metro or Suomenlinna platform area. Please note that you enter the Metro platform area when you get on the escalator after having passed the Travel Card readers. The beginning of the platform area is marked with a yellow line. If you have not ordered or received your ticket before boarding the vehicle or entering the Metro or Suomenlinna ferry platform area, you may be charged a penalty fare.

The tickets are valid for 80 minutes from the moment of purchase. Extended region 3 tickets are valid for 100 minutes. Day tickets are valid for 1-7 days.

Payment methods

Single tickets are charged via card payment to your Visa or MasterCard (debit/credit) or via mobile payment to your phone bill. Charging to phone bill is possible with subscription of Telia, Elisa, DNA and their subsidiaries, provided you have the right to charge purchases to your subscription’s phone bill and your phone is connected to a mobile data network. If you are connected to a wireless local area network, you cannot pay via mobile payment. The mobile payment limit is 60 euros.

In the latest version of the app published on 11 September 2017, a valid ticket has three colors, in the old version a valid ticket is green. Both are accepted. When the ticket expires, it turns red and white. You can complete your journey but not transfer to another vehicle. The primary color of expired tickets is grey. When travelling by bus, show your ticket to the driver. When travelling by train, the Metro, tram and the Suomenlinna ferry you must show your ticket to a ticket inspector or conductor upon request. Keep the app open or let it run in the background as long as you need the ticket. Please ensure also that the time on your mobile phone is correct.

Still unsure about something? See frequently asked questions here.

In case of any problems, you can call HSL Customer Service: 

HSL Customer Services
+358 9 4766 4000 (local network charge)
Mon-Fri 7am-7pm, Sat-Sun 9am-5pm

  • HSL Mobile ticket, its use and refunds
  • Customer feedback
  • Public transport routes, timetables and prices
  • Travel Card assistance
  • Lost Travel Cards
  • Questions about public transport planning