Mobile ticket


Buy HSL single tickets conveniently directly to your mobile phone with HSL Mobile ticket app. You can download the HSL Mobile ticket app to your smartphone for free. The app is now available for Android and Windows phones. The app for iOS devices will be published during the end of the year. HSL Mobile ticket is a single ticket valid on all modes of transport. There are tickets for all HSL travel zones.



1.

Download HSL Mobile ticket app to your smartphone from the app store. The app is now available for Android and Windows phones. The app for iOS devices will be published during the end of the year.

Windows 10

Windows Phone 8.1



2. 

Use the HSL Mobile ticket app to buy a single ticket for the desired zone.



3. 

Confirm your purchase and wait until the ticket is stored on your phone before boarding a vehicle or entering a platform area.



4.

A valid ticket is green. When travelling by bus, show your ticket to the driver. On other modes of transport you must show your ticket to an inspector or conductor upon request. Keep the app open or let it run in the background as long as you need the ticket. Please ensure also that the time on your mobile phone is correct.


You now have an HSL ticket machine in your pocket!

You can use the HSL Mobile ticket app to buy city internal single tickets for Helsinki, Espoo and Kaunianen, Vantaa, Kirkkonummi or Kerava and Sipoo, or Regional, Extended region 2 or Extended region 3 tickets. Mobile tickets entitle you to travel on all HSL area buses, trams, metro, commuter trains and Suomenlinna ferry. The ticket includes an unlimited transfer right within the relevant travel zone during its validity.

Mobile tickets are cheaper than single tickets purchased from the driver. Use the price calculator to check the price of the mobile ticket you need.

You must purchase your ticket in advance: please ensure that the ticket has arrived on your HSL Mobile ticket app before you board the vehicle or enter the Metro or Suomenlinna platform area.

Mobile tickets are valid for 80 minutes from the moment of purchase, with the exception of Extended region 3 tickets, which are valid for 100 minutes.

The tickets are charged to your phone bill which means you can purchase tickets if you have the right to charge purchases to your subscription’s phone bill and you have a subscription of Sonera or its subsidiaries, Elisa or its subsidiaries, or DNA or its subsidiaries, and your phone is connected to a mobile data network. If you are connected to a wireless local area network, you cannot purchase HSL mobile tickets.

A valid ticket is green. When the ticket expires, it turns red and white. You can complete your journey but not transfer to another vehicle. The primary color of expired tickets is grey. When traveling by bus, show your ticket to the driver. When traveling by train, the Metro, tram and the Suomenlinna ferry you must show your ticket to a ticket inspector or conductor upon request.

The ticket must be stored on your HSL Mobile ticket app before you board the vehicle or enter the Metro or Suomenlinna platform area. Please note that you enter the Metro platform area when you get on the escalator after having passed the Travel Card readers. The beginning of the platform area is marked with a yellow line. If you have not ordered or received your ticket before boarding the vehicle or entering the Metro or Suomenlinna ferry platform area, you may be charged a penalty fare.

Still unsure about something? See frequently asked questions here.


In case of any problems, you can call HSL Customer Services: 

HSL Customer Services
09 4766 4000 (mobile call charge + local network charge)
Mon-Fri 7am-7pm, Sat-Sun 9am-5pm

  • HSL Mobile ticket, its use and refunds
  • Customer feedback
  • Public transport routes, timetables and prices
  • Travel Card assistance
  • Lost Travel Cards
  • Questions about public transport planning

HSL Mobile Ticket Customer Service
0600 393 600 (€0.305/minute + local network charge)
Feedback on mobile tickets