HSL at the Travel Fair

HSL will be present at the shared exhibition stand of World
Design Capital Helsinki 2012 at the Travel Fair held at the
Helsinki Exhibition and Congress Centre 19 – 22 January. HSL’s
customer-oriented and intelligent public transport has been
accepted as one of the WDC projects. It suits well the themes of
Design Capital Helsinki 2012 which are openness, innovation,
usability, sustainable development and collaboration. HSL aims to
develop its services in interaction with residents in order to
provide public transport services that meet the customers' needs
better.

Working for customer-oriented and intelligent public
transport

Customer-orientation is HSL’s key principle in public transport
planning. HSL is currently experimenting with new interaction
channels that allow residents to participate in the preparation of
public transport plans. Intelligent public transport serves the
users when the different modes of transport are combined into a
working, coherent whole that meets the residents' travel needs.
Public transport is part of people’s everyday life and moves us
all.

HSL is inviting residents to participate in the preparation
of a public transport plan for Aviapolis area in Vantaa. In HSL's
Aviapolis Idea Workshop, residents can view the route network plan,
discuss and comment on it. Through the forum, users can also submit
their own ideas. The route network being planned will be introduced
when services begin on the Ring Rail Line connecting the main rail
line, the airport and the Vantaankoski rail line.

HSL is also preparing a route network plan for Korso and
Koivukylä for 2014-2021.As of 18 January, residents can give their
comments on the plan on a blog, at HSL’s website, as well as in
residents meetings held on 26 January 5pm-7pm at Lumo, Korso, and
on 2 February 5pm-7pm at Koivukylä library. The plan will be
completed by the end of March 2012.

HSL collected residents’ opinions on the draft transport
system plan for 2012-2013 in December and January. Residents could
comment on changes planned to regional bus routes and internal bus
routes in Helsinki, Espoo, Kauniainen, Kerava and Vantaa as well as
changes to commuter train, tram, Metro and ferry services. The
residents’ comments have been taken into account when preparing the
plan to be presented to the Executive Board of HSL on 24
January.

Services planned in interaction with users

In order to achieve closer interaction with users of public
transport, HSL opened a blog in January, in which people can
discuss topical transport-related issues and HSL’s development
projects. HSL has also a Facebook page with some 7,000 fans
already. In addition to enabling direct feedback to HSL, Facebook
provides HSL a means of listening to customers and utilizing
customer feedback. HSL also provides information on topical issues
and coming service alterations on its Facebook page. 

If you are visiting the Travel Fair, you are welcome to stand
6m109 to hear more about HSL's intelligent public transport and the
Culture Tram. Other examples of HSL’s activities to promote
customer-oriented and intelligent transport include building of
high-quality stops, planning of a new kind of demand responsive
public transport service, further development of the Jokeri route,
improving online services, utilization of open data and
accessibility and usability of public transport services.

 

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