Customer satisfaction survey in spring 2018
HSL conducts surveys on public transport to measure passenger satisfaction with public transport services in the HSL area. By responding to the survey, you help us improve our services.
The survey results are used for public transport development, staff training and calculating quality incentives for tendered services. The results will be available in HSL’s open online database at https://hsl.louhin.com/asty/
In spring 2018, we will be surveying customer satisfaction on buses, trams, the Metro and commuter trains from 15 January to 18 May. The goal is to obtain responses from 28,000 passengers.
Fleet quality controls in spring 2018
HSL is conducting field observations to evaluate the quality of public transport fleet. The aim is to make sure the vehicles in service in the HSL area are clean, safe and comfortable.
In spring 2018, fleet quality controls will be conducted 15 January-11 May on bus, tram, Metro and commuter train services. Over 4,000 vehicles will be controlled during this period.
HSL commissions the surveys from Taloustutkimus Oy.