HSL to survey public transport customer satisfaction and conduct fleet quality controls

HSL conducts surveys on public transport to measure passenger satisfaction with public transport services in the HSL area. In addition, HSL conducts field observations to evaluate the quality of public transport fleet.

Customer satisfaction survey in spring 2018

HSL conducts surveys on public transport to measure passenger satisfaction with public transport services in the HSL area. By responding to the survey, you help us improve our services.

The survey results are used for public transport development, staff training and calculating quality incentives for tendered services. The results will be available in HSL’s open online database at https://hsl.louhin.com/asty/

In spring 2018, we will be surveying customer satisfaction on buses, trams, the Metro and commuter trains from 15 January to 18 May. The goal is to obtain responses from 28,000 passengers.

Fleet quality controls in spring 2018

HSL is conducting field observations to evaluate the quality of public transport fleet. The aim is to make sure the vehicles in service in the HSL area are clean, safe and comfortable.

In spring 2018, fleet quality controls will be conducted 15 January-11 May on bus, tram, Metro and commuter train services. Over 4,000 vehicles will be controlled during this period.

HSL commissions the surveys from Taloustutkimus Oy.

Comments

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Rout 157 which replaced previous 160, after metro operation, the direction goes to Iso omena, it takes a different route than before.
People already bare the slowness to Helsinki because of Metro operation, the Rout 157 create a drama route, which increase more than 5 stops and much longer time to reach Iso omana. please get it right! thanks!

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