Quality of buses remained unchanged, quality of trams decreased

HSL monitors the quality of public transport vehicles with annual quality controls. The aim is to improve customers’ travel experience and fleet quality.

The quality of buses has remained mostly unchanged on services procured by HSL. The greatest deviations in quality were observed in the cleanliness of seats and the condition of windows, walls and handrails. There were slightly more quality deviations than last year.

The results are from the public transport fleet quality control conducted in spring 2018. HSL controls the quality of public transport vehicles on an annual basis. 

The quality of trams was down from the previous controls. There were defects, in particular, in windows, floors, stairs and seats. The results were poorer than in the previous studies on all three types of trams, i.e. articulated trams, low-floor trams and Artic trams. The old articulated trams had a lot of defects in the floors and stairs. On low-floor trams, defects were observed in particular in windows, while on the Artic trams there was room for improvement in the cleanliness of seats.

On the Metro, problems were observed in the condition of windows, walls and handrails. Overall, the quality of the Metro fleet was nearly at the same level as last year.

On commuter trains, the greatest deviations in quality were observed in the cleanliness of seats. In addition, there were defects in windows, tables, trash cans and the cleanliness of toilets. Only the Sm5 trains used in the HSL area commuter services are studied.

HSL evaluates the quality of the public transport fleet every year. In the spring, over 4,000 buses, trams, Metro cars and trains were examined. HSL’s aim is to improve customers’ travel experience and fleet quality. The results are also used to determine quality bonuses and sanctions to operators. 

Fleet quality controls have been conducted since 2012. Passenger satisfaction with the cleanliness of public transport vehicles has improved over the years.

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