Changeover to new zone system: top up your HSL card in advance

The introduction of new fare zones on Saturday 27 April will mark the beginning of a new era in Helsinki region public transport. On Saturday 27 April, HSL cards cannot be topped up with season tickets or value because of system updates related to the changeover. In addition, customer group and other information on the card cannot be updated. You can use a season ticket loaded on your HSL card and buy value tickets as usual.

To be able to travel smoothly on the changeover weekend, top up your HSL card with value or a season ticket in advance. A season ticket purchased before the changeover can expire after the new zones have been introduced, i.e. the expiry date can be after 27 April.

You can have two consecutive season tickets on your card. This means you can buy a season ticket in advance and set the validity of the ticket to begin after the introduction of the new zones, even if you have a valid season ticket on your card. The start date of the second season ticket must be within 60 days of the expiry of the first ticket. You can set the ticket validity to start within 1-60 days from the moment of purchase.

If the expiry date of your current season ticket is after 27 April, it will be automatically converted into a new zone ticket.

This is how valid tickets will be converted at 4.30am on 27 April:

  • Helsinki internal -> AB
  • Espoo and Vantaa internal tickets -> BC
  • Regional ticket -> ABC
  • Kerava–Sipoo–Tuusula -> D
  • Kirkkonummi–Siuntio -> D
  • Extended region 2 -> BCD
  • Extended region 3 -> ABCD

Because of sales system updates, sales and service points will not sell tickets on Saturday 27 April. You can use a season ticket loaded on your HSL card and buy value tickets at card readers as usual. The HSL app will work as usual, i.e. you will be able to buy single, day and season ticket using the app. In addition, single tickets are available from HSL single ticket machines, parking ticket machines in Helsinki and from bus drivers.

Sales and service points and ticket machines 

Read more about the HSL app available for Android and iOS phones

Kuvituskuva

Leave a comment

You can post comments after logging in with your HSL account.