HSL will survey public transport customer satisfaction and conduct fleet quality controls

HSL will be conducting a customer satisfaction survey and fleet quality controls in spring 2019. The survey results are used for public transport development, staff training and calculating quality incentives for tendered services. The aim of fleet quality controls is to make sure the vehicles in service in the HSL area are clean, safe and comfortable.

HSL conducts surveys on public transport to measure passenger satisfaction with public transport services in the HSL area. By responding, you help us improve our services.

The survey results are used for public transport development, staff training and calculating quality incentives for tendered services. Once the survey is completed, the results will be available in HSL’s open online database at https://hsl.louhin.com/asty

In spring 2019, we will be surveying customer satisfaction on buses, trams, the metro and commuter trains 14 January - 17 May. The goal is to obtain responses from 28,000 passengers.

Fleet quality controls in spring 2019

HSL conducts field observations to evaluate the quality of public transport fleet. The aim is to make sure the vehicles in service in the HSL area are clean, safe and comfortable.

In spring 2019, fleet quality controls will be conducted  on bus, tram, metro and commuter train services 14 January-17 May.  Some 4,000 vehicles will be controlled during this period.

HSL commissions the surveys from Taloustutkimus Oy.

Photo: HSL/Mikko Ryhänen

Leave a comment

You can post comments after logging in with your HSL account.