<p>The technical problem with the HSL app has been resolved and tickets can again be purchased using the app. We continue to investigate the cause of the problem to prevent future recurrencies.</p>
<h2>We will refund any extra tickets purchased during the disruption. </h2>
<ul><li>In the case of tickets paid by credit card, pre-authorizations are cancelled within a couple of days if the ticket is not delivered. </li>
<li>Tickets charged to phone bill will be refunded within 2-3 days.</li>
<li>If you have a valid season ticket on the app, we will refund any single or value tickets you had to purchase during the service disruption.<br />In order to get a refund for single or value tickets, you should visit our service point at the Central Railway Station or in Itäkeskus. At the service point, you need to present your mobile phone with the HSL app and your season ticket, as well as the single ticket(s) purchased.</li>
</ul>

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You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

Add your HSL card

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Your discount code entitles you to

Use the link below to view your cyclist ID and other information. 

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The city bike service is currently unavailable

You can download the app from App Store and Google Play. Follow the instructions on the app.

You need the CityBike Vantaa app to register for the service and use the bikes.

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from 1.4.2024  until 31.10.2024.

You need an HSL account to buy a city bike pass. Your right to use city bikes begins immediately and remains valid until further notice.

You need an HSL account to buy a city bike pass.  Your pass will be valid from {validFrom} and remains valid until further notice.

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The card details will be stored for potential additional fees. 

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Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.

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The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

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Need a bike for a friend, too? Several bikes can be used with one cyclist ID.

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All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 60-minute bike rides.

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You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

You now have a pass entitling you to use city bikes in Helsinki and Espoo. The pass is valid until further notice.

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

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When you terminate the use of the service, all your information and ride data will be deleted.

Terminating the use of the city bike service

Terminating the use of the city bike service for Helsinki and Espoo

Terminating the use of the city bike service for Vantaa

You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

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If you suspend your subscription, your pass will be valid until {validTo}.

Subscription suspended. Your pass will be valid until {validTo}.

Pass

In the future, you can edit your screen name in the My information  section

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Day tickets are a good option for visitors.

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The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

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If you like, you can provide additional information

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A summary of topical issues in public transport about once a month.

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You will get information about reforms, changes and disruptions relevant to you. The communications you will receive will be based on your customer information, the routes, areas and stops you select as well as on what HSL services you use.

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You can add up to five attachments. We do not need a photo of your personal ticket.

Jos asioit jonkun muun kuin suomi.fi -valtuus palvelun kautta tunnistetun puolesta, liitä mukaan myös valtakirja. 

You will will be notified of the decision by email.

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Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.

You can find the penalty fare reference number on the back of the penalty fare ticket. The reference number is eight digits long.

Tunnistaudu

Sinun tulee tunnistautua vahvasti, jotta voimme todentaa tietosi.

No sales or service points were found matching your search criteria. Please check the services selected.

For children and young people aged 7–17 years. You can cancel your subscription at any time.

Duration of your choice, 14–366 days

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The ticket is valid for {durationMinutes} minutes.

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You can delete your HSL account if you no longer wish to use HSL's services

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Your cyclist ID is now the last seven digits of your new phone number.

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The HSL app is working again

We will refund any extra tickets purchased during the disruption.