HSL card refunds due to the coronavirus epidemic: instructions

If you do not need to use public transport due to the coronavirus epidemic, you can get a refund for a season ticket on your HSL card.

You will get a refund if

  • Your season ticket was purchased on or before 16 March 2020, and
  • Your season ticket is valid on or after 16 April 2020

The refund is paid for the days extending beyond 16 April (incl. the said date). Any value loaded on your card will also be refunded. In order to get the refund, you must mail your HSL card and a refund application form to HSL by the end of May.

This is what you need to do

  1. Print out the refund application form ( application form in PDF format). If you do not have a printer, write the requested information on a piece of paper.
  2. Fill in the form or write the requested information on a piece of paper.
  3. Put your HSL card and the form or piece of paper with the requested information in an envelope (no stamp needed) and send it to:

HSL Customers Services/Refunds
Info: TYLI
Tunnus: 501 8244
00003 VASTAUSLÄHETYS

The refund processing time is about 2 to 4 weeks. You can get a new HSL card free of charge from our HSL card service point only after the refund has been processed at HSL and the refund shows on your bank account.

If you send an application but you are not entitled to a refund, we will contact you by email and return your HSL card to you by mail.

No cancellation fees on the HSL app in April

Cancellation fees will not be charged for terminating auto-renewing saver subscriptions in April. Cancellation fees charged to customers after 16 March will be refunded in May.

Comments

Hello, I sent my card and the form for a refund in early April. For now I didn't receive any information or refund. While a friend of mine got a refund in 3 weeks... Is it normal ?

I bought season ticket from 1st of Feb to end of March and my friend informed me that if it is possible to get refund since I have not been using it for the last two month.
but it got expired yesterday. is it still possible to send it for refund?
+BR

Hi, may I ask whether I will receive notification by email once the refund has been approved and deposited into bank?

Should I do this after my seasonal ticket has expired? If yes, for my case, my ticket will expire by end of July, so is it still ok to do this by then? Is there a deadline? Thank you!

When I send the envelope to HSL, no stamp is needed? So can I just drop it in a letterbox or do I have to go to Posti outlet?

Use the reply mail information provided in the instructions. No stamp is needed.

Hello!
I had my season ticket on HSL app, is it refundable ?or not?

Refunds are only available for season tickets on the HSL card. The back-end systems of the HSL card and the HSL app are not interconnected.

Cancellation fees are not charged for terminating auto-renewing saver subscriptions in April. Cancellation fees charged to customers after 16 March will be refunded in May.

I have the same question as above. If I send in my card for a refund I will not have a card on me. What do I do if I need to take the tram or subway during that time?

If you need to travel while you have let go of your HSL card, you have the following options in order to buy a ticket: buy it from the HSL app or a ticket machine (the price is the same as when you buy the ticket with value loaded on your HSL card), or buy it from one of our sales points (such as R kiosks and some convenience stores - there can be a service fee in addition to the ticket price in these outlets).

Hello , as I understand, while you are proceeding my refund with my HSL card, which needs 2-4 weeks plus mailing time, I have no new HSL card at my hand. In case I need to take bus, I have to pay cash. Is that so?

Hi there. Due to the coronavirus epidemic, the bus drivers no longer sell tickets. However, you could buy your ticket with the HSL app or from a ticket machine for the same price as a value ticket on your HSL card. It is also possible to buy single tickets from our sales points such as R kiosks and convenience stores - however, they can charge a small service fee in addition to the ticket price.

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