Public transport and coronavirus, updated 3 April

Public transport is operating in the Helsinki region but services are reduced. We have implemented an enhanced cleaning regime of public transport vehicles. In addition, bus drivers have stopped selling tickets.

Since the coronavirus (COVID-19) is spread through close human contact, we have adopted measures to reduce person-to-person contact. However, public transport is operating to keep society running.

In everything we do, we follow the instructions and recommendations of the Finnish government and authorities such as the Finnish Institute for Health and Welfare.

We will refund long season tickets

We will refund season tickets to our customers in case

  • the tickets were bought on or before 16 March
  • the tickets are valid on or after 16 April

In addition, customers can terminate their auto-renewing saver subscriptions on the HSL app without the cancellation fee.

Instructions on how to get an HSL card refund

No train or bus services to Helsinki Airport from 27 March

I and P trains do not stop at Helsinki Airport train station from Friday 27 March 4pm until further notice because of the coronavirus epidemic. In addition, bus routes 415, 415N, 561, 562N, 615 and 617 temporarily terminate in Aviapolis. This means there are not HSL transport services to the airport. For more information, read the release.

No tram service to the West Harbour from 2 April

From 2 April 12noon, tram 7 turns around in Salmisaari and does not run via the West Terminal. Tram 6T runs via the West Terminal stops without stopping from 2 April 12noon. There are currently no HSL transport services to the West Harbour. For more information, read the release

Restrictions on movement in Uusimaa

The government’s decision does not significantly affect HSL public transport. Most of HSL services operate within the Uusimaa region. Commuter trains R, T and Z come from outside Uusimaa. The restrictions may affect the operation of these trains.

Reduced train, metro and tram services

From Wednesday 18 March, the Metro will operate to the summer 2019 timetables and trams will operate to Saturday timetables on weekdays because of smaller demand and shortage of staff due to sickness. For more information, read the release.

In addition, individual cancellations to other services, including buses, are possible.

U-line buses operate a reduced service. For more information, read the release.

Siuntio internal bus routes switch to school holiday timetables on 20 March. For more information, read the release

HSL service point at Helsinki Central Railway Station closed

The HSL service point at Helsinki Central Railway Station is closed from Friday 27 March to mitigate the spread of coronavirus. For more information, read the release.

Season tickets not converted into value from 17 March

From 17 March, HSL season tickets are not converted into value to avoid overcrowding of service points. Normal refund procedures apply and customers can get refund on season tickets valid on or after 18 March if quarantined by the Finnish Institute for Health and Welfare. In addition, 70+ passengers can get refund on season tickets. For more information, read the release.

Enhanced cleaning of public transport vehicles and stations

We have implemented enhanced cleaning regimes on HSL train services, on the Metro and buses as well as at stations. Special attention is paid to surfaces that are touched regularly such as hand rails, poles and other areas people hold on to as they travel.

Bus drivers are currently not selling tickets

From Friday 13 March, bus drivers do not sell tickets to avoid handling cash and contact between drivers and passengers. However, passengers still need to show a valid ticket to the driver when boarding a bus. When using the HSL card, you need to show your season ticket to the card reader or buy a value ticket. This applies to buses boarded by the front door (does not apply to trunk route buses).

Otherwise, tickets are available as usual. Tickets can be purchased using the HSL app and with the HSL card. Sales and service points are open but you can also top up your HSL card at ticket machines.

Tram drivers do not provide customer service

From 13 March, tram drivers do not provide customer service to reduce contact between the drivers and passengers. Otherwise, tram services are operating as usual, with the exception of tram 5, which is currently not running.

Avoid travel when possible

We advise people to avoid unnecessary travel so that those who have to travel can do so safely. When possible, we recommend traveling outside peak times (Mon-Fri about 7am-9am and 3pm-6pm).

We recommend walking and cycling, when possible. If you can, work from home.

If you have flu symptoms, please avoid travel. Cough into a tissue or your sleeve.

More information about the coronavirus

We update information about the effect of the corona outbreak on public transport on this page.

For more information about the situation in Finland and abroad, see the website of the Finnish Institute for Health and Welfare:

Coronavirus COVID-19: Latest updates

 

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Comments

Me and my girlfriend both have a Season AB ticket auto-renewing subscription. But because of the work from home and recommendation not to use public transport, we are not using it. Sadly there is still no offer to pause or cancel a subscription for free or with a discount in this situation. I hope some kind of solution will be figured out.

The "Season tickets not converted into value from 17 March" chapter makes it sound like there is a general quarantine, which there isn't at the time of my comment, and reads very different from what you wanted to mean by the Finnish Institute for Health and Welfare quarantaining individuals. Please be careful with how you word things in such times.

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