Accessibility statement

This accessibility statement applies to the Helsinki Region Transport (HSL) online service, hsl.fi, and related services such as the HSL card, city bikes and reittiopas.fi service. This statement was prepared on 22 September 2020.

As a responsible operator, HSL is committed to serving all customer groups, and accessibility will be considered in the development of our new digital services.

 

HSL.fi

Compliance status

HSL.fi is partly compliant with the accessibility requirements. Since we are in the process of renewing the hsl.fi service, no comprehensive accessibility assessment has been conducted. Conducting the assessment at this time would be a disproportionate burden.

Non-accessible content

The website includes non-accessible content that has yet to be made accessible based on a disproportionate burden.

We are currently redesigning the hsl.fi service, and the new service will meet the requirements for accessibility. The new service will be launched in October 2020. Most of the current content can be accessed in the beta version of the service, which is accessible at uusi.hsl.fi (only in Finnish).


HSL card

Compliance status

An external expert organization has conducted an accessibility assessment of the service. 

This service is partly compliant with the Web Content Accessibility Guidelines (WGAG) version 2.1 AA standard. The content listed below is non-accessible for the specified reasons.

The following parts or functions of the service are not fully accessible to some user groups:

  • Use and filtering of the purchase and use history
  • Some tailored elements related to buying tickets are difficult to use with a screen reader (e.g. calendar, selecting the amount of value loaded and continuing to payment).

The following parts of the service are not accessible to some user groups:

  • Reporting a lost card

In addition, the service contains the following general non-compliance:

  • Use of HTML headings is inconsistent
  • Languages are not always properly identified, which makes using a screen reader difficult
  • Screen readers cannot interpret some notifications
  • Focus order is illogical.

We are currently improving the service to fix the above-stated accessibility issues.


City bikes

Compliance status

An external expert organization has conducted an accessibility assessment of the service. 

This service is compliant with the Web Content Accessibility Guidelines (WGAG) version 2.1 AA standard to an acceptable degree considering the primary user group of the service. However, the service may be impossible to use for some user groups. The content listed below is non-accessible for the specified reasons.

The following parts or functions of the service are not fully accessible to some user groups:

  • The number of bikes available in the map views.

The following parts of the service are not accessible to some user groups:

  • Registering for the service using a screen reader
  • Purchasing a season pass with a screen reader
  • Instructions

In addition, the service contains the following general non-compliance:

  • Resizing the text by 200% leads to issues in presentation, such as overlapping (WCAG 1.4.4).
  • Some elements lack a visible keyboard focus indicator (WCAG 2.4.7).
  • Some information that could be presented as text is presented as images (WCAG 1.4.5).
  • Some headings and landmarks are deficient and marked inaccessibly (WCAG 1.3.1).

A new version of the service is currently being built that takes the statutory requirements for accessibility into account. The current website for city bikes will be closed at the end of the season on 30 October 2020. The new compliant service will be launched at the start of the next city bike season in the spring of 2021.


Reittiopas.fi

Compliance status

An external expert organization has conducted an accessibility assessment of the service. 

This service is partly compliant with the Web Content Accessibility Guidelines (WGAG) version 2.1 AA standard. The content listed below is non-accessible for the specified reasons.

The following parts or functions of the service are not fully accessible to some user groups:

  • Changing the desired mode of transport before a route search
  • Stop-specific timetables
  • Adding and editing favorite places
  • Changing detailed routing settings in the itinerary suggestions view
  • Viewing route- and stop-specific disruption information
  • Search fields

The following parts of the service are not accessible to some user groups:

  • Viewing the Near you and Favorites tabs on the home page
  • Viewing the disruption information in the Disruption info pop-up window that opens from the button in the upper right-hand corner of the home page
  • Selecting map layers to be viewed
  • Real-time location of vehicles
  • Route-specific timetables

In addition, the service contains the following general non-compliance:

  • Resizing text by 200% results in clipped text (WCAG 1.4.4).
  • Changing text spacing results in clipped text (WCAG 1.4.12).
  • The site includes text and icons with insufficient contrast (WCAG 1.4.3, 1.4.11).
  • If part of the website is slow to load, the status of the loading operation is not conveyed accessibly (WCAG 4.1.3).
  • Some headings and landmarks are deficient and marked inaccessibly (WCAG 1.3.1).
  • The titles of subpages do not include the name of the service (WCAG 2.4.2).
  • The service includes blinking icons indicating real-time changes, for which the blinking cannot be turned off (WCAG 2.2.2).

A new version of the service is currently being built that takes the statutory requirements for accessibility into account. The new service will be launched in October 2020.

 

Feedback and contact details

We provide telephone support to the users for whom our digital services are not fully accessible. Please contact our customer service at +358 (0)9 4766 4000 (mobile call charge or local call rate).

Did you notice an accessibility defect in our services? Let us know, and we’ll do our best to fix it. We will respond to all feedback with contact details within 14 days. We cannot respond to feedback without contact details, but the feedback will still be processed.

Send us your feedback on accessibility with our feedback form.

 

Filing an accessibility complaint or a request for clarification

If you are dissatisfied with the answer you receive, or we do not respond to you within two weeks, you can file a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland is the supervisory authority for accessibility in Finland. Contact details for the Regional State Administrative Agency for Southern Finland (only in Finnish, link opens in a new window).