Ticketing and Information System

HSL will introduce a new ticketing and information system for Helsinki region public transport by the end of 2015. The system, which involves a new Travel Card system, will unify the current passenger information systems.

Real time information to assist with route choices

The new ticketing and information system will bring with it more extensive real time information and online services. Real time information about public transport in Helsinki is fairly readily available even now, but the new system will bring real time passenger information to all Helsinki region public transport. Passengers can, for example, check the arrival time of a vehicle at a stop from a stop display, computer or mobile phone and all buses will be equipped with displays that show the name of the next stop.

Satellite positioning will help to improve information in emergency situations and in cases of disruptions. The provision of disruption information will improve thanks to the greater number of displays at stops and onboard. It will also be easier to provide disruption information for a specific area, and we will be able to provide passengers information relevant to their specific journeys. A communication system between vehicles and depots will enable real time emergency messages and provision of other real time information to drivers and passengers.

The information provided by the system can be used also for the purposes of traffic control, public transport planning, monitoring of ticket revenue and financial planning as well as quality control. The reliability and flow of public transport will also improve as public transport traffic signal priorities can be implemented in a wider area than at present.

New zones and open data

As the new system and card readers will be more flexible in terms of adding new fare zones, it will be easier to expand the Travel Card validity area to new municipalities. New online and mobile services will make purchasing of tickets easier.  

The new system will be implemented using an open architecture. It will provide reliable real time public transport information also for other service suppliers. A host of independent services that promote the availability of, for example, timetable information have already been established based on the open data provided by HSL.

System renewal started with change of Travel Cards

The renewal of the current Travel Card system, in use since the early 2000’s, began in 2006 with the establishment of the Ticketing and Information System 2014 (TIS2014) project by the Board of the Helsinki Metropolitan Area Council (YTV). HSL responsibility for the project at the beginning of 2010.

The current Travel Card system needs to be renewed as the life cycle of this kind of systems is at most 10-15 years. As it is getting difficult to get spare parts and components for the current system, the system can no longer be maintained.

The first phase of the renewal visible to passengers was the changing of Travel Cards to ISO standard compliant cards in 2009-2010. The introduction of the new Travel Cards enabled open tendering of the new ticketing and information system.

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