How auto-renewing season tickets work

When you issue an auto-renewing season ticket as a benefit, employees receive an auto-renewing ticket for travel between home and work in the relevant zones.

The employee must live in the HSL area or in a neighboring municipality. During activation, the ticket zones are selected automatically based on the employee's home and workplace addresses, so you do not need to know the required zones when issuing the benefit. Beneficiaries who live in a neighboring municipality are automatically assigned zones A and B. You can edit the zones in the Beneficiary view when activating the benefit.

Auto-renewing season tickets are invoiced to the employer in 30-day periods according to the price list for 30-day season tickets.

See also the instructions for employees.

Determining the appropriate zones

When a beneficiary receives an invitation to activate an auto-renewing season ticket, they must complete strong authentication as part of the activation process. During activation, the beneficiary's official home address is checked. The home address is used to determine the zones required for travel between the beneficiary’s home and workplace, and the beneficiary is automatically assigned a season ticket for the correct zones.

Read more about the activation of a season ticket in the instructions for employees.

Automatic renewal of a season ticket

Once an employee has activated their auto-renewing season ticket in the HSL app, it will renew automatically every 30 days for as long as the employee’s commuter benefit issued through the HSL Business Portal remains valid.

The season ticket is always renewed two days before the current season ticket expires. You can see the next charge date in the HSL Business Portal. If you want to terminate the season ticket at the end of the current 30-day period, you must terminate it before the next charge date.