Auto-renewing subscription tickets on the HSL app

The ticket will be charged to your debit/credit card that you have linked to the app automatically every 30 days. The first 30-day period will be charged at the moment of purchase and your subscription will take effect from the first payment. The next 30-day period will be charged to your card two days before the beginning of the new period.

The price of each 30-day period of an auto-renewing subscription will be according to the current HSL price list.

The price of a 30-day period of an auto-renewing subscription will remain the same for the first 12 periods or decrease if the price of the ticket you have subscribed decreases. After this, the price of each period will be according to the current HSL price list. In other words, the price cannot increase until the first 12 months of your subscription have passed.

Cancelling an auto-renewing saver subscription after 360 days

After the first year (12 payments), you can cancel your subscription at any time. You do not enter a new fixed-term subscription period but your subscription will automatically renew and the discounted price will remain the same.

You must cancel your subscription before the next payment, i.e. at least two days prior to the end of the paid period. Your season ticket will be valid until the end of the paid 30-day period.

Cancelling an auto-renewing saver subscription before the 360-day period is up

You can cancel your subscription before the initial 360-day period (12 payments) is up by paying a cancellation fee. An invoice for the fee will be sent to you by mail.

If you have set up the subscription on 1 January 2023 or later, the cancellation fee is:

• AB, BC, CD and D tickets: EUR 42
• ABC and BCD tickets: EUR 52
• ABCD tickets: EUR 61

If you have set up the subscription before 1 January 2023, the cancellation fee is:

• AB, BC and D tickets: EUR 39
• ABC, CD and BCD tickets: EUR 52
• ABCD tickets: EUR 79.

You must cancel your subscription before the next payment, i.e. at least two days prior to the end of the paid period. Your season ticket will be valid until the end of the paid 30-day period.

Cancelling an auto-renewing subscription (30 days)

You can cancel your subscription at any time without a cancellation fee. You must cancel your subscription before the next payment, i.e. at least two days prior to the end of the paid period. Your season ticket will be valid until the end of the paid 30-day period.

You can change the validity area (zones) of your auto-renewing subscription or auto-renewing saver subscription up to two days before the end of the 30-day period. You cannot change the validity area of a 30-day ticket already paid for.

You can claim a refund for your auto-renewing subscription in case of hospitalization or a public transport strike. Read more in the Terms of Use.

You can purchase an auto-renewing saver subscription if you live in Helsinki, Espoo, Vantaa, Kauniainen, Siuntio, Kirkkonummi, Sipoo, Kerava or Tuusula, or in an neighboring municipality (Askola, Hanko, Hausjärvi, Inkoo, Karkkila, Lohja, Loppi, Mäntsälä, Nurmijärvi, Pornainen, Porvoo, Pukkila, Raasepori and Vihti).

1. Make sure that the payment card connected to the subscription has enough credit on it to cover the payment.
2. Check the payment card connected to the subscription and, if necessary, replace the card with a new one: open your valid HSL ticket and select “Subscription”, or select “More" > “Settings" > “Season ticket - Auto-renewing saver subscription / Auto-renewing subscription". Add the new card and select it as the active payment method of your subscription.
3. If the card you are adding is new, make sure that you have activated it by using the PIN code for instance at a retail shop or an ATM (usually required before the card can be used for online purchases). You should also check the settings for your card in your online bank: have online purchases been allowed and has a spending limit been set for them?
4. If you are unable to solve the problem by following the above-mentioned steps, delete the app (before doing so, make sure that you do not have any valid single or day tickets, as you will lose them), restart your phone and download the app again. Log in to the app with your HSL account and reauthenticate with your online banking credentials or a mobile certificate. Follow the instructions given in the app. After this, open the settings for your auto-renewing subscription or auto-renewing saver subscription and select “Subscription". Add the card again and select it as the active payment method of your subscription.

Unable to solve the problem by following the above-mentioned steps? Please contact our customer service as soon as possible. See contact details