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Left your bag on a tram or your HSL card on a bus?&nbsp;

Lost property

How to download the HSL app on your phone and how to buy tickets using the app.&nbsp;

More information about the HSL app

Looking for information about the HSL app?

Customer service highlights

Customer service

Our customer service is happy to advise you on how to use public transport and assist you with any problems. In addition, you can call our customer service if you have lost your HSL card.

HSL Customer Service

Give feedback, send suggestions, praise, criticism or other comments.

Give feedback

Ticket orders and advice for groups and companies. Ticket orders: yritysmyynti@hsl.fi
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Groups and companies

HSL customer service contact information

HSL service point

You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

Add your HSL card

I understand that

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

Log in using your HSL account

Enter password

The card details will be stored for potential additional fees. 

Add payment card

Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.	

Create a PIN code

The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems.

Select area	

Select amount of bikes

All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 30-minute bike rides

All options include an unlimited number of 60-minute bike rides

Select duration

You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.		

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

Payment successful

Supplement contact details	

HSL card

Your cyclist ID

Your password

Payment method

PIN code

In the future, you can edit your screen name in the My information  section

on the HSL account page

This screen name is already in use, please try another.

Heading

Day tickets are a good option for visitors.

To save and utilize places, routes and stops, you must log in using your HSL account.

Log in first

The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

Route and stop search

Where are you going?

How to find the application version

What is your feedback about?

If you like, you can provide additional information

What do you want to tell us about?	

App details

Incident details

Parking area details

Sales point details

Route details	

Route search details

Stop details	

Ticket machine details

Journey details

If you have problems with logging in using your HSL account, you can also add your contact details so that we can contact you to solve the problem.	

Select topic	

What do you want to tell us about?

Not enough information about service disruptions

Select the language on which you want to receive emails from HSL.

Applies to children aged 13 to 17 years. You can cancel your subscription at any time.

Duration of your choice, 14 – 366 days

You can cancel your subscription at any time.

The ticket is valid for {durationMinutes} minutes.

What news and updates do you want to see

Linked services

Commuter benefit

Data request

Your screen name will be displayed to others when you comment on news articles.

Personal data

Strong authentication

Is your home municipality or discount group information out-of-date?

Change email address

After saving, you will receive a confirmation code to the phone number you provided. You must enter the code in the next window.

Change phone number

Enter the confirmation code you received via SMS in the field.

Confirm phone number

Change password

Contact information and password

Areas for which I would like to receive news and updates.

Areas

Places that act as quick links to routing in the Journey Planner.

Places

Do you want to remove the area?

Do you want to remove the place?

Do you want to remove the route?

Do you want to remove the stop?

Do you want to remove the topic?

Routes I would like to read news and updates about. The routes are also shown in the Journey Planner

Routes

Stops for which real-time timetables are displayed in the Journey Planner without a separate search