Customer service
Looking for information about the HSL app?
How to download the HSL app on your phone and how to buy tickets using the app.
HSL customer service contact information
Our customer service is happy to advise you on how to use public transport and assist you with any problems. In addition, you can call our customer service if you have lost your HSL card.
Tel. +358 9 4766 4000 (local network rate)
Open Mon–Fri 7.30am–7pm, Sat–Sun 9.30am–5pm.
Penalty Fares tel. +358 9 476 64111 (local network charge) 9am–1pm
Elielinaukio 3, west wing of the Central Railway Station, street level, 00100 Helsinki
Opening hours mon–fri 7.30–19 sat–sun 9.30–17
Ticket orders and advice for groups and companies. Ticket orders: yritysmyynti@hsl.fi
Tel. +358 9 4766 4303 (local network rate)
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