Customer service

Lost property

Left your bag on a tram or your HSL card on a bus? 

Looking for information about the HSL app?

How to download the HSL app on your phone and how to buy tickets using the app. 

HSL customer service contact information

HSL Customer Service

Our customer service is happy to advise you on how to use public transport and assist you with any problems. In addition, you can call our customer service if you have lost your HSL card.

Tel. +358 9 4766 4000 (local network rate)
Open Mon–Fri 7.30am–7pm, Sat–Sun 9.30am–5pm.

Penalty Fares tel. +358 9 476 64111 (local network charge) 9am–1pm



HSL service point

Elielinaukio 3, west wing of the Central Railway Station, street level, 00100 Helsinki

All sales and service points

Opening hours mon–fri 7.30–19 sat–sun 9.30–17

Groups and companies

Ticket orders and advice for groups and companies. Ticket orders:


Tel. +358 9 4766 4303 (local network rate)

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