Customer service

Lost property

Left your bag on a tram or your HSL card on a bus? 

Looking for information about the HSL app?

How to download the HSL app on your phone and how to buy tickets using the app. 

HSL customer service contact information

HSL Customer Service

Our customer service is happy to advise you on how to use public transport and assist you with any problems. In addition, you can call our customer service if you have lost your HSL card.

Tel. +358 9 4766 4000 (local network rate)
Open Mon–Fri 7.30am–7pm, Sat–Sun 9.30am–5pm.





Penalty Fares Office

The Penalty Fares Office provides services in relation to penalty fares at Helsinki Central Railway Station, Elielinaukio 3. Opening hours: Mon–Thu 8.30am to 4pm, Fri 8.30am to 2pm
Note! on 23 June 8.30am to 2pm klo 14 and on 24 June closed

Tel. +358 9 476 64111 (local network charge)


Give feedback

Give feedback, send suggestions, praise, criticism or other comments.

Groups and companies

Ticket orders and advice for groups and companies. Ticket orders:


Tel. +358 9 4766 4303 (local network rate)