Customer service

HSL Customer Service

tel. +358 9 4766 4000 
Mon-Fri 7am-7-pm, Sat-Sun 9am-5pm

  • Public transport routes and timetables 
  • Travel Card assistance
  • Questions about public transport planning

HSL’s service points

Rautatientori (Central Railway Station) Metro Station.
Open Mon-Thu 7.30am-7pm, Fri and on eves of public holidays 7.30am-5pm, Sat 10am-3pm

Itäkeskus Metro Station
Open Mon-Fri 10am-5.15pm

Opastinsilta 6, HSL Main Office
Open Mon-Fri 8.30am - 4pm

Penalty Fares Office

Elielinaukio 3
Central Railway Station, 3rd floor (access from the arcade)

Open Mon - Fri 8.30am – 4pm

  • Penalty fares, tel. +358 9 476 64111 (9am-1pm, )
  • Collection and enforcement of payments as well as loan arrangements, tel. 09 476 64200 (9am-1pm)
  • On 8 May 2018, the Penalty Fares Office and its telephone services will be closed.

Please note that it is not possible to buy or top up Travel Cards at the Penalty Fares Office.


Groups and companies

Street address: Opastinsilta 6A, Itä-Pasila
Postal address: PO Box 104, 00077 HSL
Telephone exchange: +358 9 4766 4444
Open Mon - Fri 8.30am - 4pm.

HSL's postal and street addresses, registry
Helsinki Region Transport
Street address: Opastinsilta 6 A, Itä-Pasila, Helsinki
Postal address: PO BOX 100, 00077 HSL 
Telephone exchange: +358 9 4766 4444
Email:  (registry)
Office hours: Mon-Fri 8.30am-4pm.

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