Customer service

HSL Customer Service

tel. +358 9 4766 4000 
Mon-Fri 7.30am-7pm, Sat-Sun 9.30am-5pm

  • Public transport routes and timetables 
  • HSL card assistance
  • Lost HSL cards
  • Questions about public transport planning

HSL service points

Central Railway Station

Elielinaukio 3, Central Railway Station, west wing
Open Mon-Fri 7.30am-7pm, Sat-Sun 9.30am-5pm

Itäkeskus Metro Station

Tallinnanaukio 2, Itäkeskus Metro Station   Open Mon-Fri 10am-5.15pm

Pasila service point closed from 6 August 2020.

All HSL service points and municipal service points

Service Points in other HSL municipalities

Outside Helsinki the municipalities run the service points which also serve customers of HSL. Contact information and opening hours can be found on the websites of the municipalities (links below).

Espoo: Service Points

Kauniainen: City Hall information point (in Finnish)

Kerava: Service Point (in Finnish)

Kirkkonummi: Service Point (in Finnish)

Sipoo: Service Points (in Finnish)

Siuntio: Library (in Finnish)

Tuusula: TuusInfo (in Finnish)

Vantaa: Vantaa Info

Penalty Fares Office

Elielinaukio 3
Central Railway Station, 3rd floor (access from the arcade)

Open Mon-Thu 8.30am–4pm and Fri 8.30am–2pm

N.B. We will close the office on 18 June at 2pm.

  • Penalty fares, tel. +358 9 476 64111 (9am-1pm)
  • Collection and enforcement of payments as well as loan arrangements, tel. +358 9 476 64200 (9am-1pm)

Please note that it is not possible to buy or top up HSL cards at the Penalty Fares Office.


Groups and companies

Street address: Elielinaukio 3, Helsinki Central Railway Station, west wing
Tel. +358 9 4766 4303

Back to top