Customer service

HSL Customer Service

tel. +358 9 4766 4000 
Mon-Fri 7am-7-pm, Sat-Sun 9am-5pm

  • Public transport routes and timetables 
  • Travel Card assistance
  • Questions about public transport planning

HSL’s service points

Rautatientori (Central Railway Station) Metro Station.
Open Mon-Thu 7.30am-7pm, Fri and on eves of public holidays 7.30am-5pm, Sat 10am-3pm

Itäkeskus Metro Station
Open Mon-Fri 10am-5.15pm

Opastinsilta 6, HSL Main Office
Open Mon-Fri 8.30am - 4pm

Penalty Fares Office

Elielinaukio 3
Central Railway Station, 3rd floor (access from the arcade)

Open Mon - Fri 8.30am – 4pm, NB: closed on 18 October, 2019

  • Penalty fares, tel. +358 9 476 64111 (9am-1pm, )
  • Collection and enforcement of payments as well as loan arrangements, tel. 09 476 64200 (9am-1pm)

Please note that it is not possible to buy or top up Travel Cards at the Penalty Fares Office.


Groups and companies

Street address: Opastinsilta 6A, Itä-Pasila
Postal address: PO Box 104, 00077 HSL
Telephone exchange: +358 9 4766 4444
Open Mon - Fri 8.30am - 4pm.

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