Instructions for using the Commuter Benefits Service
By using our online service, you can independently manage commuter benefits. This page contains instructions for company admins and employees.
For company admins
As an HSL Commuter Benefits Service admin you can:
- Invite employees to use the commuter benefit
- Edit the validity period of a beneficiary’s commuter benefit
- Edit the ticket zones of a beneficiary’s commuter benefit
- Set a new start and/or end date for one or several commuter benefits
- Add an invoice and an identifier for beneficiaries
- Add new admins to the service, and
- View purchase reports.
Once an account has been created for your company in the service, you will receive an email inviting you as an admin to the HSL Commuter Benefits Service. This message has been sent to all company admins on 1 February 2022 along with the launch of the new version of the service.
Click on the link “Create a company account" found in the email. You will be directed to the following view:
Select “Continue to login".
Select “Create an account" in order to create a personal HSL corporate user account. NB! HSL corporate user account is a new term that substitutes the old term HSL company account.
Fill in the necessary information and select a new password with 12 characters. Remember your password! You will need the account and password in order to use the HSL Commuter Benefits Service to function as an administrator in your organisation.
You will receive a confirmation message via email after you have successfully created a company account.
NB! After the new version of the service was launched, users have received false error messages in connection with strong authentication. We are currently working on fixing this problem. However, if you receive a confirmation message on creating a company account via email, you can log in to the Commuter Benefits Service regardless of the error message.
After logging in to the Commuter Benefits Service for the first time, you can use the following link to log in to the service in the future: https://tyomatkat.hsl.fi/en. We recommend that you save this address as a bookmark in your web browser.
When adding a new beneficiary:
- Enter the employee’s work email address in the white box. You can also copy a list of employees for example from an Excel file.
- Use a line break, semicolon, comma or space to separate the email addresses from one another.
- You can include an invoice in the beneficiary’s details. After this, the beneficiary will be displayed on the invoice in question. The name of the company is displayed as the default invoice and mobile tickets as a reference. If you wish to divide beneficiaries between several invoices, first report the information and reference of the new invoice to firstname.lastname@example.org.
- You can also include an identifier of your choosing in the beneficiary’s details. The identifier will then be displayed on the invoice in the future.
The invitation is sent to the employee via email immediately even if the benefit is set to begin at a future date. The employee cannot redeem the season ticket on the HSL app until the benefit enters into force.
The invitation is valid for 30 days. If the employee does not activate the benefit within 30 days, please send a new invite.
The admin adds employee emails to the service on 6 June and sets 1 July as the start date for the commuter benefit. The employees receive the invitation via email on 6 June, but the ticket product will not be available on the HSL app until 1 July. The date on which the benefit enters into force is stated in the message to the employee.
The employees’ 30-day season tickets are renewed automatically on the HSL app and the tickets are valid all the time. Admin users may discontinue the benefit on the HSL Commuter Benefits Service at any point, but the season ticket will always remain valid until the expiry of the current season ticket.
NB! The new season ticket is charged 2 days before the previous season ticket expires. A season ticket subscription must be terminated at least 3 days before the new period begins.
If you entered an incorrect email address for an employee, you can cancel the invitation and send a new invitation to the correct address.
You may cancel an invitation by selecting “Sent beneficiary invites” at the bottom of the home menu.
Here you can see the beneficiaries who have received an invitation but have not yet logged in to the service or registered via the HSL app.
If you wish to cancel a sent invitation, click the “Cancel selected invitations” button.
Select “Beneficiaries" in the top menu.
Use the arrow keys to display the employee’s information.
Click on “Show all information".
Select: “End benefit".
Confirm the changes.
After this, the employee’s season ticket will no longer be renewed on the HSL app. A season ticket that has already been charged remains valid until the end of its period of validity.
NB! Terminating the validity of a commuter benefit via the Commuter Benefits Service will not cancel the season ticket that the employee has on their phone in the middle of the period. An employee’s season ticket is always valid until the end of the current 30-day season ticket.
Information on the HSL app shows the employee when their season ticket will be charged. If you wish to terminate the season ticket at the end of the paid 30-day period, the ticket must be terminated before the next date of charge.
NB! The next season ticket is charged two days before the expiry of the current season ticket. The season ticket subscription must be cancelled at least three days before the new period begins.
In the top navigation bar, select the “Beneficiaries” tab.
Check the top box (Last name, First name, Right to benefit, Right to benefit ends).
This way you can edit all the employees on the page.
Select “Edit beneficiary”.
You can terminate the benefits at once by unchecking the “Benefit status” box.
You can activate the benefits at once by checking the “Benefit status” box.
If you wish to activate the benefit on a certain date, select “Set a new benefit validity start date”. Use this function for instance if you wish to activate the benefit of an employee or a group of employees on a certain future date. Please note that if an employee’s benefit has been valid until further notice and you set a new start date for said benefit, the employee’s ticket will no longer be renewed on the app before the date in question. The ticket is valid until the end of the current 30-day period.
If you wish that the benefit ends on a certain date, select “Set a new benefit validity end date”. Use this function for instance if you wish to provide an employee or a group of employees with a date after which their season ticket will no longer be renewed on the HSL app. A ticket that has already been charged remains valid until the end of the current 30-day period.
If you wish to receive more than one separate invoice from the service, send the information of the new invoice via email to email@example.com
By default, each beneficiary has an invoice along with the company name, as well as mobile tickets as a reference.
Once the information of the invoice has been added to the HSL Commuter Benefits Service, you can choose which invoice is to be conncted to which beneficiary. This is possible when you edit the information of a beneficiary or add a new beneficiary to the service.
You can provide a benecifiary with an identifier of your choosing, such as a personal number. You can also choose to leave out the identifier.
Select “Beneficiaries" in the top navigation bar.
Select the beneficiary you wish to edit in the list. You can also select more than one beneficiary on the list if the same identifier is to be added for all of them.
Select “Edit beneficiaries" and “Identifier” in the menu below. Add an identifier of your choosing.
Go to the "Beneficiaries" tab and select "Edit beneficiary".
Select the correct zone(s) in the drop-down menu.
In the top navigation bar, select the “Beneficiaries” tab.
Check the first box (First name, Last name, Right to benefit, Right to benefit ends).
Select “Edit beneficiaries”. Uncheck the box "Benefit status".
Confirm the changes.
After this, the employees' season tickets will no longer be renewed on the HSL app. Season tickets that have already been charged will remain valid until the end of the period.
NB! The new season ticket is charged two days before the previous period ends. A season ticket subscription must be cancelled at least three days before the new period begins.
Select the “Organization information” header in the top menu.
Scroll down the page and you will see a function titled “Add new administrator” in the bottom right corner. Enter the email address of the new administrator in the box.
Please note that the administrator must have an HSL account in order to log in to the service. The email address connected to the administrator’s HSL account must be the same to which the invitation was sent. Administrators can use the service to change the email address connected to their HSL account.
In the top navigation bar, select the “Reports” tab.
Select the desired time range for the reports in the calendar.
Click “Download report” to download the purchase report in Excel format.
Please note that information on purchases is saved on the report. If you have added identifier or invoice information for beneficiaries, said information will become visible on the report in connection with the next purchase.
Below you’ll find instructions on how to manage the accounts of more than one company with the same HSL account on the Commuter Benefits Service.
- Fill in a separate applicationfor each company and include an email address in the details of the contact person to whom you wish to send the admin invitations.
- We will send you a separate invitation via email for each company.
- Create a personal company account via the first invitation.
- When you receive the next invitations to become an administrator via email, click on the link in the message and log in to the service with the HSL company account that you created.
NB! Do not create a separate company account for each company but log in using the company account you have already created.
In the future, you can use the same HSL company account to manage all the companies for which you have received an invitation.
When logging in to the service, select the company whose information you wish to manage. You can also change the company when using the service by selecting the desired company in the menu in the top-right corner.
The HSL Commuter Benefit is an auto-renewing 30-day season ticket. The employer provides the benefit to the employee, who must activate it on the HSL app. Once the employer has activated the benefit, the employee receives an invitation via email to start using the benefit. If you already have an auto-renewing saver subscription as a consumer customer, you can cancel your subscription after 360 days without a cancellation fee.
- You will receive a message to your work email containing an invitation to the service from your employer.
- The message includes a confirmation code which you may need later when you start using the service.
- Copy the code or write it down for later.
- Click on “Start using HSL Commuter Benefit” to open the setup assistant.
- You will receive the message even if your benefit enters into force at a later date.
- The message contains a date on which the period of validity for the commuter benefit begins.
- If the benefit enters into force in the future, you cannot yet start using your season ticket on the HSL app.
Click on “Continue to log in” to open the log in page.
If you already have an HSL account, log in.
If you have forgotten you HSL account password, do not create a new account! Request a link to reset your password at hsl.fi or on the HSL app:
- On HSL.fi, click on the person icon on the top right corner and select -> “Forgot your password?”
- On the HSL app, go to “More” -> “Settings” -> “Log in using your HSL account” -> “Forgot your password?”
If you do not yet have an HSL account, click on "Create account".
Once you have logged in using your HSL account, you will be asked to enter the confirmation code and the email address where you received the code. If you have recently authenticated strongly with your HSL account, you do not need the confirmation code.
To activate your HSL Commuter Benefit, you need to strongly authenticate so that we can verify
- that you are the person to whom the employer has granted the benefit
- that your home municipality is in the HSL area or in one of the neighboring municipalities
- the location of your home address which determines the zones granted to you.
You can strongly authenticate using your online banking credentials or mobile certificate.
Make sure that the address retrieved in connection with the authentication is correct.
Additionally, make sure that the address of your workplace corresponds with the primary place of business where you work.
If the information is correct, select “Continue”. If the information needs to be corrected, you can edit the addresses so that they correspond with your actual home and work address.
If you need different zones for your daily commute, contact your organization’s HSL Commuter Benefit admin. The administrator of your organization can edit the zones you need before you start using the ticket on the HSL app.
NB! Do not purchase a season ticket on the HSL app if the choice of zones is not correct. If you already have purchased a season ticket using the HSL Commuter Benefit, any changes made to the zones will only take effect with the renewal of your ticket after 30 days have passed.
Download the HSL app: for iOS devices from the AppStore, for Android devices from Google Play.
After downloading the app, log in using your HSL account. The account is the same you created or used to log in earlier.
If you have already installed the app on your phone and you have logged in, you can skip this stage. However, make sure that you are using the latest version of the HSL app.
Open the app and log in using your HSL account.
Proceed to purchase a season ticket.
You can start using the ticket right away or skip the pop-up window.
If no pop-up window appears, proceed to purchase a season ticket and then select HSL Commuter Benefit as the payment method.
If “HSL Commuter Benefit” is not listed as a payment method on the app, contact your employer to find out when the commuter benefit becomes valid.
You cannot start using the season ticket on the HSL app until your commuter benefit has become valid.
Congratulations! You have successfully activated your HSL Commuter Benefit! The ticket is valid for 30 days at a time and automatically renewed.
The application will always check the validity of your commuter benefit two days before the validity of the previous 30-day season ticket expires. Your commuter benefit is valid until further notice and you will receive your season tickets automatically – you do not have to do anything.
Once you have confirmed the purchase and you have a valid ticket, you can check your subscription details by clicking on “Check your subscription information”.
If you need to change the zones or ticket validity period, contact your organization’s HSL Commuter Benefit admin. Tell the admin the date of the next payment when changes are made to your zones or the validity of the ticket is terminated. You can see the date on the app. Any changes to the ticket must be made before the next payment.
Frequently asked questions
Were you unable to find an answer to your question? Read through the frequently asked questions.
Can’t purchase a season ticket? Make sure that you don’t have an active purchase limit on the app. If you have set up a purchase limit, e.g. EUR 20 per day, you cannot buy a season ticket. Instead, you will see a message saying “You have reached your purchase limit”.
Raise your daily purchase limit in the settings or remove it. After this, the HSL app will automatically offer the correct ticket to you.
Please make sure that the selected payment method is HSL Commuter Benefit and the name of your employer (“Esimerkki Oy in the example) is correct.
It is not possible to use the commuter benefit to purchase tickets at a student discount. This is because the student discount is granted for a fixed period, while the ticket available in the form of the commuter benefit is based on a continuous order.
If you try to purchase a student ticket using the commuter benefit, you will receive the following error message on the app:
In order to purchase a ticket at a student discount, students need to make changes in their information via the My Studyinfo of the Finnish National Agency for Education.
This is what you need to do:
- Log in to the My Studyinfo service.
- Select “Tietojeni käyttö” in the drop-down menu below your name.
- Check that you have not authorized the disclosure of your information to HSL.
- Log in again in to the HSL app.
- Go to “More” > “Settings” > “My information”. Then select “Authenticate again” at the bottom of the page.
After this, the app will provide you with the option to purchase a season ticket using HSL’s commuter benefit.
You can activate your ticket right away or later. You can edit the start date of your season ticket under ‘First payment”. Use the drop-down menu to select the date from which the ticket is to commence. Select “Confirm payment”. If you do not edit the start date, the ticket will be valid immediately.
A person who lives and works in the HSL area can be granted commuter benefits via the HSL Commuter Benefits Service even if the company’s place of business is located outside the HSL area. In these cases, an AB season ticket is automatically offered to the beneficiary. The beneficiary can edit their home and company address so that they are provided with the necessary zones required for their daily commute. The organization’s admin can also edit an employee’s zones.
If you manage your organization’s commuter benefits via the HSL Commuter Benefits Service, you need to have an HSL company account in order to log in to the service. It is also possible that you have a separate HSL account for personal use. You need this account for instance when you buy a personal season ticket on the HSL app.
You may also use a password manager for saving your password, or save your password in your web browser. In this case, the password manager may not be able to make a difference between your company and private account. This is why you should store your passwords separately for both services. This way, in case you cannot log in to the service, you can check if you are using the correct password.