Buying a public transport ticket at the Helsinki Airport train station

A number of questions have been raised regarding public transport ticket sales at Helsinki Airport train station since the station was opened on 10 July. The station is not yet fully finished and the entrance to the terminals will open late October/early November. Special arrangements are in place for ticket sales.

At the moment, there is no HSL ticket machine at the Helsinki Airport train station. Instead, there are to VR ticket machines selling also Helsinki region single tickets. The closest HSL ticket machines are available at the bus stops in front of Terminal 1 and Terminal 2, where the shuttle buses for the train station entrance depart.

Buying a single ticket in advance

You can purchase an HSL single ticket at the Helsinki Airport train station from the VR ticket machines located at the further end of the platform area, where the terminal entrance will open later. The machines are located at the other end of the platform area from the Tietotie entrance.

If you are traveling to Helsinki, buy a regional ticket (5 euros). The ticket is valid on all HSL public transport in Helsinki, Vantaa, Espoo and Kauniainen for 90 minutes from the moment of purchase. Please note that the airport is located in Vantaa.

If you are traveling within Vantaa, buy a Vantaa internal ticket (3 euroa). The ticket is valid on all HSL public transport within Vantaa for 60 minutes from the moment of purchase.

The ticket machines only accept chip cards. In addition to HSL area tickets, the ticket machines also sell train tickets to other parts of Finland.

You can also buy a single ticket from HSL ticket machine located at the bus stops in front of Terminal 1 and Terminal 2, where the shuttle buses for the train station entrance depart.

HSL ticket machines are also installed at all baggage halls of the airport. The machines accept chip cards and cash.

Buying a ticket on the train

You can purchase an HSL single ticket onboard from the conductor in a ticketing compartment. In single carriage trains, the ticketing compartment is located in the middle of the train. In two-carriage trains, the ticketing compartment is located in the middle of the rearmost carriage.

Lipunmyyntialueet lähijunissa

Conductors sell the same Helsinki region single tickets and long-distance train tickets available from the ticket machines.

Traveling with an HSL Travel Card

You can also travel with an HSL Travel Card value or season ticket. You can load your Travel Card at an R-kioski or an Alepa at the airport or at the ticket machines at the bus stops in front of Terminal 1 and Terminal 2.

Buying a day ticket

You can also purchase an HSL day ticket in advance at the R-kioksi at the airport for 1-7 days. A regional day ticket costs 12 euros/day and it entitles you to unlimited travel in Helsinki, Vantaa, Espoo and Kauniainen. A Vantaa internal day ticket costs 8 euros/day and it entitles you to unlimited travel within Vantaa.

Comments

I hope you put a (simplified) version of this up on a poster next to the ticket machines.
Please remember that in most countries you pay according to distance or zones. The timed ticket concept is not common. Neither is one zone for the whole municipality (and will tourists know that the airport is not technically in "Helsinki" when it is actually called Helsinki airport (the code is HEL and not VAN). You should explain the ticketing ZONES and not just say "helsinki" and "vantaa". I doubt many Finns will know which of London Heathrow, London Gatwick and London Stansted are actually in "London".

Payment with a "chip card": please remember that not all credit cards have a chip. In the USA many credit cards do not have a chip. Please point this out next to the machine (especially since the airport is often the first place foreign tourists arrive in).

Probably too late now but please remember that tourists take about five times as long to buy a ticket as locals do. So there should be plenty of machines. However if you visit heathrow you will see assistants standing after baggage claim saying " tickets for heathrow express here" (stop the press, train operator tries to encourage people to buy tickets!)

The concept of ticket sales on the train is a not common around the world though, so you have a tough topic to communicate especially when the tickets are only sold in certain parts of the train.

Your picture/explanation of ticket sales describes the trains wrong. Currently there are currently short (four coach/carriage) and long (eight coach/carriage) trains. Your page talks about 1 vaunu/carriage trains and 2 vaunu/carriage trains. This is totally wrong.
Technically you can talk about "units" (the trains are EMU's - electric multiple units made of four coaches) but very few will know this term.
You are better to talk about "short" trains and "long" trains. The picture of what a "long" train looks like on your page (what you call a 2 CARRIAGE train) will be obvious for anyone seeing a train to understand (the rounded nose coupled in the middle). Even in fininsh I do not consider the trains to be 1 or 2 "vaunu". VR pages explain a pendolino train as being numbered vaunu 1 .. vaunu 6, this is my understanding of what a "vaunu" or coach/carriage is. Two pendolinos coupled end-end are 12 vaunu long, not two vaunu long.

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