Updated 5 June 2020
Avoid non-essential travel at peak times so that those who have to travel, can do so safely.
We do our best to make HSL public transport as safe as possible for both staff and passengers. However, there are things you can do to increase your own and other people’s safety.
Tips for safe travel
Only travel when healthy
- Do not take public transport if you have any symptoms of illness.
Remember to keep your distance
- Distance yourself from other passengers as much as you can at stations, stops and onboard.
- If there are seats available, sit down rather than stand but where possible, avoid sitting next to other people.
- If the vehicle is full, please wait for the next one. Please allow more time for your journeys than you normally would.
- If you have a flexible schedule, avoid peak times (Mon-Fri 7-9am and 3.30-6pm).
- Where possible, we encourage walking and cycling, especially for short journeys.
Cough into a tissue or your sleeve
- If you need to cough or sneeze, cough or sneeze into a disposable tissue or your sleeve.
Remember to wash your hands
- It is important to practice good hand hygiene by regularly washing your hands. There are hand sanitizer dispensers at several Metro stations and at the Helsinki Central Railway Station. In addition, it is a good idea to carry hand sanitizer with you.
Use mobile payment
- As far as possible, avoid touching surfaces. For example, we advise you to buy your tickets using the HSL app, if possible. Single tickets purchased using the app cost the same as value tickets purchased with the HSL card.
- If you need to touch a card reader or ticket machine, clean your hands before and after using the device.
Enhanced cleaning regime
HSL public transport vehicles are cleaned more frequently and thoroughly than usual. Special attention is paid to surfaces that are touched regularly. Stations are also cleaned more efficiently.
There are hand sanitizer dispensers at several Metro stations and at the Helsinki Central Railway Station. We recommend that you also carry hand sanitizer with you.
Changes to public transport
Public transport ridership has more than halved because of the coronavirus epidemic. Buses operate a summer timetable and the Metro and trams operate a reduced service. Weekend night bus services are not running. Suomenlinna ferry does not operate a more frequent summer service. Current timetables are available in the Journey Planner.
Passenger numbers on the Suomenlinna ferry are limited until further notice. For more information, read the release.
The Metro is running more frequently at peak times (from 18 May 2020). For more information, read the release.
Trains and buses resumed serving Helsinki Airport on 14 May 2020. For more information, read the release.
Tickets and refunds
Refund for season tickets. If you have a season ticket which was purchased on or before 16 March 2020 and it is valid on or after 16 April 2020, and you do not need to use public transport, you are entitled to a refund. You must claim the refund by the end of May. For more information, read the release. Instructions for claiming for an HSL card refund.
Discount on season tickets in autumn. We will offer a 50 percent discount on 30-day season tickets once the epidemic subsides. We will provide further details on this in due course.
Kausilippuja syksyllä puoleen hintaan. Kun epidemiatilanne sen sallii, myymme syksyllä alennuskampanjassamme 30 päivän kausilippuja 50 prosentin alennuksella. Tiedotamme asiasta tarkemmin myöhemmin.
Season ticket refund for 70+ passengers and those quarantined. If you are over 70 years of age or you have been quarantined, you are entitled to a refund for your season ticket. For more information, read the release.
Season tickets on the HSL card not converted to value. To reduce customer interactions, we do not convert HSL card season tickets to value at our service points. For more information, read the release.
Bus drivers do not sell tickets. To reduce customer interactions, bus drivers are currently not selling tickets. You need to show a valid ticket to the driver when boarding a bus. If you are using an HSL card, you need to shown your season ticket to a card reader or buy a value ticket at the reader. Otherwise, HSL tickets are available as usual.
HSL app: If you cancelled you auto-renewing saver subscription by the end of April, you were not charged a cancellation fee. The cancellation fee has been charged for cancellations from the beginning of May.
Changes to customer services
HSL service point at Helsinki Central Railway Station is closed. For more information, read the release.
Tram drivers do not provide customer service. Tram drivers do not provide customer service to reduce contact between the drivers and passengers.
City bikes are available in Helsinki, Espoo and Vantaa. If you need to travel, cycling is a safer means of travel than public transport during the epidemic. However, remember to practice good hand hygiene and keep a distance from other people. Read more about city bikes.