Public transport and coronavirus – information for passengers
The coronavirus situation is affecting public transport in the Helsinki region. Face masks are mandatory on public transport from 13 March 2021. In addition, Traficom is limiting the maximum permitted number of passengers on public transport to 50 per cent of the normal maximum capacity in the HSL area from 27 March to 25 April.
Avoid non-essential travel during the peak times. We are doing our best to make HSL public transport as safe as possible for both staff and passengers. You can also contribute to making it safe to travel.
Always follow these instructions
Face masks are mandatory
- All passengers aged 12 and over are required to wear a face mask when travelling on HSL public transport from 13 March 2021, unless unable to do so for medical reasons.
Travel only when you are healthy
- Do not take public transport if you have any symptoms of illness.
Remember to keep distance
- Between 27 March and 25 April the maximum permitted number of passengers on HSL public transport is 50 per cent of the normal capacity.
- Distance yourself from other passengers as much as you can at stations, stops and onboard.
- If the vehicle is full, please wait for the next one. Please allow more time for your journeys than you normally would.
- If possible, avoid peak times. At the moment, the busiest times are between 3pm and 6pm on weekdays.
Use mobile payment
- As far as possible, avoid touching surfaces. For example, we advise you to buy your tickets using the HSL app, if possible. Single tickets purchased using the app cost the same as value tickets purchased with the HSL card.
- If you need to touch a card reader or ticket machine, clean your hands before and after using the device.
- You can top up your HSL card with a season ticket or value online using the new HSL card service.
Cough into a tissue or your sleeve
- If you need to cough or sneeze, cough or sneeze into a disposable tissue.
Remember to wash your hands
- It is important to practice good hand hygiene by regularly washing your hands. There are hand sanitizer dispensers at several metro and train stations. In addition, it is a good idea to carry hand sanitizer with you.