The situation is expected to improve as new drivers complete their training in the coming months. Metropolitan Area Transport Ltd aims to train 158 new tram drivers and 40 new metro drivers by summer 2023.
This week, disruptions to metro services are expected especially in the mornings. There may also be cancellations to tram services.
We have already made changes to the metro and tram timetables to ensure reliable service. For example, the metro runs every six minutes at peak times instead of every five minutes. Current timetables are available in the Journey Planner.
We notify passengers of cancellations on our website at hsl.fi as well as via the HSL app.
We apologize for any inconvenience caused. We will monitor the situation closely together with the Metropolitan Area Transport Ltd, who operates the metro and tram services.

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You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

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Use the link below to view your cyclist ID and other information. 

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You can download the app from App Store and Google Play. Follow the instructions on the app.

You need the CityBike Vantaa app to register for the service and use the bikes.

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from 1.4.2024  until 31.10.2024.

You need an HSL account to buy a city bike pass. Your right to use city bikes begins immediately and remains valid until further notice.

You need an HSL account to buy a city bike pass.  Your pass will be valid from {validFrom} and remains valid until further notice.

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The card details will be stored for potential additional fees. 

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Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.

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The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

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Need a bike for a friend, too? Several bikes can be used with one cyclist ID.

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All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 60-minute bike rides.

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You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

You now have a pass entitling you to use city bikes in Helsinki and Espoo. The pass is valid until further notice.

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

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Select the language for the display device located in the middle of the handlebar of the city bike. You will receive email messages from HSL in the same language.

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When you terminate the use of the service, all your information and ride data will be deleted.

Terminating the use of the city bike service

Terminating the use of the city bike service for Helsinki and Espoo

Terminating the use of the city bike service for Vantaa

You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

Your password

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Latest payments

You need a PIN code to pick up a bike at a bike station.

PIN code

Submit fault report

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My rides

If you suspend your subscription, your pass will be valid until {validTo}.

Subscription suspended. Your pass will be valid until {validTo}.

Pass

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Day tickets are a good option for visitors.

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To save and utilize places, routes and stops, you must log in using your HSL account.

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The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

Route and stop search

Where are you going?

How to find the application version

What is your feedback about?

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If you like, you can provide additional information

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When did you board the vehicle?

If you have problems with logging in using your HSL account, you can also add your contact details so that we can contact you to solve the problem.

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HSL benefits and offers via email

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Delays and cancellations to your selected routes

A summary of topical issues in public transport about once a month.

Newsletter

You will get information about reforms, changes and disruptions relevant to you. The communications you will receive will be based on your customer information, the routes, areas and stops you select as well as on what HSL services you use.

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You can add up to five attachments. We do not need a photo of your personal ticket.

Jos asioit jonkun muun kuin suomi.fi -valtuus palvelun kautta tunnistetun puolesta, liitä mukaan myös valtakirja. 

You will will be notified of the decision by email.

You will will be notified of the decision by email. You can access the decision by logging in to hsl.fi.

Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.

You can find the penalty fare reference number on the back of the penalty fare ticket. The reference number is eight digits long.

Tunnistaudu

Sinun tulee tunnistautua vahvasti, jotta voimme todentaa tietosi.

No sales or service points were found matching your search criteria. Please check the services selected.

For children and young people aged 7–17 years. You can cancel your subscription at any time.

Duration of your choice, 14–366 days

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The ticket is valid for {durationMinutes} minutes.

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Linked services

You can delete your HSL account if you no longer wish to use HSL's services

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Your screen name will be displayed to others when you comment on news articles.

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Strong authentication

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Your email address will not be changed until it has been confirmed

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Your cyclist ID is now the last seven digits of your new phone number.

After saving, you will receive a confirmation code to the phone number you provided. You must enter the code in the next window.

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Enter the confirmation code you received via SMS in the field.

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Contact information and password

The changes will take effect after you have confirmed your phone number.

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Routes I would like to read news and updates about. The routes are also shown in the Journey Planner

Routes

Stops for which real-time timetables are displayed in the Journey Planner without a separate search

Shortage of staff affects metro and tram services this fall