Season ticket refund due to strike on 14 December 2023

If you had a valid season ticket either on your HSL card or in the HSL app during the strike that was held on 14 December 2023 and you can show that you were unable to use public transport on your regular journeys due to the strike, you may get refund for your ticket.

We will refund season tickets for one day. The refund will be issued as a ticket code on the HSL app. If you are unable to use the HSL app and you have your season ticket on your HSL card, you will get a 1-day disposable card sent to you by mail. The ticket you get as a refund will have the same zones as on your season ticket.

More information and refund claim form (period for refund claims ended on 14 February 2024)

Fill in the form and include it as an attachment in the feedback form:

  1. The feedback form can be found here
  2. Include the form as an attachment in your application by clicking on the Add attachment button.
  3. Select I would like a response to my feedback and log in using your HSL account or enter your contact details.

The period for refund claims ended on 14 February 2024.