Holders of EU Disability Card with symbol A to be entitled to travel companion

We will amend the HSL Public Transport Conditions of Carriage and Ticket Terms and Conditions (section 5.2 “Right to travel without a ticket”) to extend the entitlement to a travel companion to holders of the EU Disability Card containing the symbol A. You must have the card ready to show when travelling on public transport. In the future, it will no longer be required for the accompanied person to have permanent residency in the HSL area. The change will be effective as of 25 March 2024.

Entitlement to a travel companion from 25 March 2024

If you are unable to travel alone on public transport due to a chronic disease or disability, you may be entitled to a companion.

If you are entitled to a companion and you travel with them, your companion does not need a ticket. However, you must have a valid ticket and the Companion Pass or EU Disability Card containing the symbol A.

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When boarding a bus, you must show your Companion Pass or EU Disability Card marked with the symbol A and your valid ticket to the driver. On other modes of transport, you must have the Companion Pass or EU Disability Card containing the symbol A with you and you must show it to a ticket inspector or conductor when they ask to see your ticket.

About the EU Disability Card
About the Companion Pass (the page will be updated on 25 March)