Season ticket refunds due to the strikes in February 2024

If you had a valid season ticket either on your HSL card or in the HSL app during the strikes in February 2024, and you can show that you were unable to use public transport on your regular journeys due to the strike, you may get a refund.

The refund application applies to the following strikes:

  • Strike on 2 February. Submit your application by 2 April 2024.
  • Train strike on 12 February. Submit your application by 12 April 2024.
  • Strike on 14-15 February. Submit your application by 15 April 2024.

The refund will be issued as a ticket code on the HSL app. If you are unable to use the HSL app and you have your season ticket on your HSL card, you will get a 1-day disposable card sent to you by mail. The ticket you get as a refund will have the same zones as on your season ticket.

More information and refund claim form

Fill in the form and save it as a PDF file and include it as an attachment in the feedback form.

Go to the Feedback form page

Include the form as an attachment in your application by clicking on the Add attachment button.

Select "I would like a response to my feedback" and log in using your HSL account or enter your contact details.