Accessibility

All HSL area commuter trains are low-floor. Some of the commuter trains with destinations outside the HSL area (R, T, D and Z trains) are low-floor. For more information about these services, see the VR commuter train timetables.

Accessible commuter train carriages are marked with a wheelchair symbol. In Helsinki and at Helsinki Airport, all station platforms are level with train floors. There are announcements and digital screens on all trains.

Most of the buses on our services are low-floor. There are manually operated ramps at the middle doors. The driver will deploy the ramp for you. There are stop announcements which tell the name of the next stop on all bus routes.

In the capital region, there are so called neighborhood routes operated with low-floor minibuses. The routes have been designed specifically to cater for elderly passengers and passengers with reduced mobility. The driver will help you on and off the bus if you need assistance.

All trams are either fully or partly low-floor. Both the Artic trams and articulated trams with low-floor center sections have ramps to provide step-free access.

Most tram stops are raised so that the stops are nearly level with the low-floor trams. All trams have stop announcements which tell the name of the next stop.

Watch the video (in Finnish) on how to use the wheelchair ramp on the Artic trams.

The Metro trains are level with the station platforms, providing easy access also for those with mobility aids. All metro stations have at least one accessible entrance and at least one lift. Many stations have audio beacons at the entrances as well as at the doors leading to the lifts that help visually impaired people to navigate the station.

Refurbished stations have tactile and contrast markings to aid visually impaired people. There are announcements and digital screens on the trains.