Cancelling an auto-renewing saver subscription after 360 days
After the first year (12 payments), you can cancel your subscription at any time. You will not enter a new fixed-term subscription period but your subscription will automatically renew and you still get your ticket for the same low price.
You must cancel you subscription before the next payment, i.e. at least two days prior to the end of the paid period. The ticket will be valid until the end of the paid 30-day period.
To cancel your subscription, open the HSL app on your phone and select “Cancel subscription”.
Cancelling an auto-renewing saver subscription before the 360-day period is up
You can cancel your subscription before the initial 360-day period (12 payments) is up by paying a cancellation fee. An invoice for the fee will be sent to you by mail.
If you have set up the subscription on 1 January 2023 or later, the cancellation fee is:
- AB, BC and D tickets EUR 42
- ABC, CD and BCD tickets EUR 52
- ABCD tickets EUR 61.
If you have set up the subscription before 1 January 2023, the cancellation fee is:
- AB, BC and D tickets EUR 39
- ABC, CD and BCD tickets EUR 52
- ABCD tickets EUR 79.
You must cancel your subscription before the next payment, i.e. at least two days prior to the end of the paid period. Your season ticket will be valid until the end of the paid 30-day period.